Vehicle Recovery & Delinquency Specialist

United States 1 AB Car Rental Services; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Access to Medical, Dental, Vision, ...

Voluntary benefits including: Group L

401(k) Retirement Plan with company

Full training to learn the business

Employee discounts, including discount

Employee Assistance Program for care

Job summary

Avis Budget Group in Virginia Beach is seeking a case-management associate to manage overdue vehicle cases. You will contact renters and corporate accounts, document all activity in the Case Management system, and coordinate with field teams to drive timely resolutions.

The role offers on-the-job training, competitive benefits, and opportunities to contribute to a large, service-focused team. Strong communication and organizational skills are essential for success.

Qualifications

• High School Diploma or GED required.
• Prior customer service or call center experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and basic PC navigation.
• Detail-oriented with the ability to manage multiple open cases.
• Collaborative mindset with a commitment to integrity and follow-through.

Responsibilities

• Contact renters, corporate sales accounts, and field locations regarding overdue cases.
• Document all case activity in the Case Management database, including contact attempts, notes, and status updates and contract extensions.
• Update Wizard and/or Compass system with all relevant details for overdue vehicles.
• Issue certified demand letters and initiate repossession orders when warranted; follow up with repo companies on recovery progress.
• Prepare and forward documentation to field security personnel once all in-house recovery options have been exhausted.
• Coordinate with field personnel and security managers to escalated vehicles to missing/alarm status and obtain police reports.
• Build and maintain strong working relationships with field teams to ensure timely and effective communication.

Skills

Customer service

Communication skills

Microsoft Office

Case management systems

Education

High School Diploma or GED

Job description

Avis Budget Group in Virginia Beach is seeking a case-management associate to manage overdue vehicle cases. You will contact renters and corporate accounts, document all activity in the Case Management system, and coordinate with field teams to drive timely resolutions.

The role offers on-the-job training, competitive benefits, and opportunities to contribute to a large, service-focused team. Strong communication and organizational skills are essential for success.