Impound Recovery & Liaison Specialist

United States 1 AB Car Rental Services; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Employee discounts on Avis/Budget cars

Employee Assistance Program

Job summary

Avis Budget Group in Virginia Beach is seeking a Loss Prevention Impound Associate to research, analyze, and manage impounded company vehicles within ABG. You will liaise with law enforcement, vendors, and field ops to ensure timely recovery and full recoupment of impound expenses.

Responsibilities include processing impound holds, handling inquiries, analyzing reports, and updating systems to reflect accurate impound charges.

Qualifications

• College degree or equivalent work experience.
• 3 years car rental security loss prevention experience preferred.
• 4–5 years business, customer service or collections experience.
• Strong customer service and research skills with attention to detail.
• Ability to manage multiple tasks in fluctuating volumes.
• Proficient with MS Office and data tools; able to learn new systems.

Responsibilities

• Research, analyze, and upload impound information into systems with accuracy.
• Evaluate and provide documents to recover impounded vehicles.
• Process impound alert holds and releases as needed.
• Respond to vendor inquiries promptly.
• Coordinate with law enforcement and field operations for updates.
• Review reports and close rental contracts related to impounds.
• Handle impound lien mail notifications in the systems.
• Cross-train within Loss Prevention and support other functions.

Skills

Customer service

Attention to detail

Research abilities

Analytical thinking

Multitasking

Effective communication

Education

College degree or equivalent

Tools

MS Office

Wizard systems

Job description

Avis Budget Group in Virginia Beach is seeking a Loss Prevention Impound Associate to research, analyze, and manage impounded company vehicles within ABG. You will liaise with law enforcement, vendors, and field ops to ensure timely recovery and full recoupment of impound expenses.

Responsibilities include processing impound holds, handling inquiries, analyzing reports, and updating systems to reflect accurate impound charges.