Overdue Vehicle Recovery Specialist

United States 2 Avis Budget Car Rental LLC; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Employee discounts on Avis/Budget cars

Employee assistance program

Job summary

Avis Budget Group in Virginia Beach, VA is seeking a detail-oriented customer service professional to manage overdue rental cases. You will handle inbound and outbound calls, document activity in Case Management, and coordinate with field teams to recover vehicles.

The role requires on-site work, offers competitive benefits, and a starting hourly wage of $20.53 with up to 5% bonus potential. Training is provided, and employee car rental discounts are available.

Qualifications

• Prior customer service or call center experience preferred.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to handle multiple cases.

Responsibilities

• Contact renters, corporate accounts, and field locations regarding overdue cases.
• Document all activity in Case Management database with notes and status updates.
• Update Wizard/Compass with overdue vehicle details.
• Issue certified demand letters and initiate repossession orders when warranted.
• Coordinate with field personnel to escalate to missing/alarm status and obtain police reports.
• Build relationships with field teams for timely communication.

Skills

Customer service

Call center experience

Excellent written and verbal comm.

MS Office proficiency

Detail-oriented

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Avis Budget Group in Virginia Beach, VA is seeking a detail-oriented customer service professional to manage overdue rental cases. You will handle inbound and outbound calls, document activity in Case Management, and coordinate with field teams to recover vehicles.

The role requires on-site work, offers competitive benefits, and a starting hourly wage of $20.53 with up to 5% bonus potential. Training is provided, and employee car rental discounts are available.