Overdue Vehicle Recovery Specialist

Avis Budget Group, Inc.; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Training and skills development

Employee discounts

Job summary

Avis Budget Group is seeking a Vehicle Overdue Associate in Virginia Beach to protect company assets by managing overdue rental cases from initial contact to recovery. You will work across phone, email, and field coordination to resolve cases efficiently and professionally.

Responsibilities include documenting activity in Case Management systems, issuing demand letters, and coordinating with field teams to escalate missing vehicles.

Qualifications

• High School Diploma or GED required.
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• Prior customer service or call center experience.
• Proficiency in Microsoft Office and basic PC navigation.
• Detail-oriented with the ability to manage multiple open cases.
• Collaborative mindset with integrity and follow-through.

Responsibilities

• Contact renters, corporate accounts, and field locations regarding overdue cases.
• Document all case activity in the Case Management database with notes and status updates.
• Update data in Wizard and Compass systems with overdue vehicle details.
• Issue certified demand letters and initiate repossession orders when warranted.
• Forward documentation to field security personnel after all in-house optionsare exhausted.
• Coordinate with field personnel and security managers to escalate vehicles and obtain police reports.
• Build and maintain strong relationships with field teams for timely communication.

Skills

Customer service experience

Strong communication

Detail-oriented

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Avis Budget Group is seeking a Vehicle Overdue Associate in Virginia Beach to protect company assets by managing overdue rental cases from initial contact to recovery. You will work across phone, email, and field coordination to resolve cases efficiently and professionally.

Responsibilities include documenting activity in Case Management systems, issuing demand letters, and coordinating with field teams to escalate missing vehicles.