Imports Key Accounts | Client Success Lead

Noble Worldwide Logistics, LLC; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Noble Worldwide Logistics, LLC is seeking a Key Account Client Services - Import professional to manage critical import accounts from Charlotte, NC on-site. You will be the primary contact for clients, coordinating shipments, resolving issues, and ensuring high service levels across the shipment lifecycle.

Responsibilities include documentation, billing support, and close collaboration with operations and finance to achieve compliant, timely movements, with a focus on process improvement and

Qualifications

• Strong client services and customer service focus to ensure satisfaction.
• Clear verbal and written communication with clients, carriers, and internal teams.
• Understanding of finance basics related to logistics, including billing and cost awareness.

Responsibilities

• Coordinate import shipments and monitor status throughout the shipment lifecycle.
• Serve as primary point of contact for assigned import accounts.
• Prepare and review documentation; support billing accuracy.
• Collaborate with operations and finance to ensure timely and compliant movements.
• Analyze account performance and identify service improvements.

Skills

Client relationship management

Communication skills

Time management

Attention to detail

Problem solving

Multitasking

Invoice review

Team collaboration

Education

Logistics or related field education

Job description

Noble Worldwide Logistics, LLC is seeking a Key Account Client Services - Import professional to manage critical import accounts from Charlotte, NC on-site. You will be the primary contact for clients, coordinating shipments, resolving issues, and ensuring high service levels across the shipment lifecycle.

Responsibilities include documentation, billing support, and close collaboration with operations and finance to achieve compliant, timely movements, with a focus on process improvement and