Import Sea Logistics: Customer Care Expert

Kuehne Nagel; Berea (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a Sea Logistics Customer Care Expert, Import in Cleveland, OH. You will manage key import customer accounts, linking customers with Sales and Operations, driving satisfaction, retention, and service excellence.

This internal role aims to expand impact and ownership within the business. As the operational lead for import customers, you will balance service quality with commercial goals, manage escalations, and collaborate across teams to deliver customer-focused solutions.

Qualifications

• Customer-focused freight forwarding expertise.
• Excellent communication and stakeholder management abilities.
• Strong problem solving and decision-making skills.

Responsibilities

• Act as the operational lead for key import customers, ensuring a seamless experience while balancing service excellence, commercial objectives, and process efficiency.
• Serve as the primary escalation point for customer needs and operational challenges.
• Strengthen customer partnerships through proactive communication and strategic support.
• Lead pricing activities, spot quote management, and commercial opportunities.
• Drive operational excellence through data accuracy, process compliance, and continuous improvement.
• Support digital adoption and automation initiatives that enhance the customer experience.
• Collaborate across teams to resolve complex issues and deliver customer-focused solutions.
• Contribute to financial performance by monitoring profitability, risk exposure, and account health.

Skills

Customer relationships

Strong communication

Stakeholder management

Problem solving

Prioritization in fast-paced env

Financial awareness

Job description

Kuehne+Nagel is seeking a Sea Logistics Customer Care Expert, Import in Cleveland, OH. You will manage key import customer accounts, linking customers with Sales and Operations, driving satisfaction, retention, and service excellence.

This internal role aims to expand impact and ownership within the business. As the operational lead for import customers, you will balance service quality with commercial goals, manage escalations, and collaborate across teams to deliver customer-focused solutions.