Export Sea Logistics Customer Care Specialist

Kuehne Nagel; Detroit (MI); Presencial; USD 30.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Overtime Eligibility

Health & Welfare Benefits

401(k) Retirement Savings

Tuition Reimbursement

Incentive Compensation

Descripción de la vacante

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist, Export, to manage customer accounts and coordinate export shipments for agricultural commodities. You will own relationships, stay ahead of shipment requirements, and collaborate with carriers, internal teams, and customers to resolve issues quickly.

This highly customer-facing role requires strong communication, organization, and problem-solving skills, with a focus on timely, accurate data and service.

Formación

• Customer service, logistics, transportation, freight forwarding, supply chain, or similar experience
• Strong verbal and written communication skills
• Strong organization and attention to detail
• Ability to manage changing priorities and time-sensitive customer needs
• Strong problem-solving skills and the ability to act quickly when issues arise
• Comfortable communicating with customers and business partners by both phone and email
• Dependable and team-oriented approach with a strong work ethic
• Ability to learn new systems, processes, and industry terminology
• High school diploma or GED
• Professional working proficiency in English

Responsabilidades

• Own customer relationships while coordinating high-volume container movements from booking through execution
• Manage a portfolio of customer accounts and serve as a primary point of contact
• Coordinate export bookings with ocean carriers, including large multi-container and recurring bookings
• Monitor bookings and shipment activity closely and communicate schedule changes and other updates to customers
• Maintain accurate shipment data, documentation, customer records, and system tasks
• Work proactively to secure capacity and prevent issues that could disrupt customer shipments
• Respond quickly to shipment exceptions and work with customers, carriers, trucking providers, overseas colleagues, and internal teams to resolve problems
• Communicate directly by phone when issues require immediate attention rather than relying solely on email
• Support teammates by providing account coverage during absences or periods of increased volume
• Monitor service levels, KPIs, billing accuracy, and customer profitability
• Identify opportunities to improve processes and strengthen the customer experience

Conocimientos

Customer service

Logistics

Freight forwarding

Supply chain

Communication

Organization

Time management

Problem solving

English proficiency

Teamwork

Educación

High school diploma or GED

Descripción del empleo

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist, Export, to manage customer accounts and coordinate export shipments for agricultural commodities. You will own relationships, stay ahead of shipment requirements, and collaborate with carriers, internal teams, and customers to resolve issues quickly.

This highly customer-facing role requires strong communication, organization, and problem-solving skills, with a focus on timely, accurate data and service.