Sea Logistics Customer Care Specialist, Import

Kuehne+Nagel; Brisbane (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel in Brisbane, CA is seeking a Sea Logistics Customer Care Specialist, Import to act as the primary link between customers, sales, origin offices and operations, delivering a seamless import experience.

You will monitor shipments, resolve issues, and collaborate with cross-functional teams. This fast-paced role suits problem-solvers who enjoy data, metrics, and outstanding service in logistics.

Qualifications

• 3-5 years of logistics or freight forwarding experience, especially Sea Logistics imports.
• Strong Excel and ability to read operational reports and metrics.
• Excellent customer service and relationship-building abilities.
• Proven analytical thinking and problem-solving skills.
• Strong time management and ability to prioritize urgent needs.
• Business acumen and understanding of performance drivers.
• Clear, professional communication and collaboration with colleagues.

Responsibilities

• Serve as primary contact for Sea Logistics import customers and build long-term relationships.
• Coordinate with sales, back-office and origin offices to support customer requirements.
• Monitor shipment milestones and service commitments, following up for timely completion.
• Assist customers with special requirements, urgent matters, and disruptions.
• Research problems, review data, and communicate updates clearly.
• Manage a high volume of email and use calls when needed to resolve issues.
• Use business metrics to recognize trends and support decisions.

Skills

Customer service

Relationship building

Analytical thinking

Problem solving

Time management

Business acumen

Communication skills

Team collaboration

Mandarin/Cantonese language

Tools

Microsoft Excel

Job description

It's more than a job

Are you looking to grow your career with one of the world's leading logistics providers? Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team in Brisbane, CA. In this customer-facing role, you will serve as a key connection between customers, sales, origin offices, and operational teams. You will build strong customer relationships, coordinate solutions, resolve issues, and help ensure a seamless import experience. We're looking for a logistics professional who enjoys problem-solving, analyzing information, and delivering exceptional customer service in a fast-paced environment. This role offers the opportunity to develop your expertise across multiple transportation modes while contributing to a collaborative, customer-focused team.

How you create impact

• Serve as a primary point of contact for Sea Logistics import customers and build trusted, long-term relationships
• Coordinate with sales, back-office teams, international origin offices, and other internal partners to support customer requirements
• Monitor operational tasks, shipment milestones, and service commitments, following up to ensure timely completion
• Support customers with special requirements, urgent matters, shipment disruptions, and changing priorities
• Research problems, review available data, identify practical solutions, and communicate updates clearly and honestly
• Manage a high volume of email communication and use phone conversations when needed to resolve issues efficiently
• Use basic business and operational metrics to recognize trends, understand service performance, and support sound decisions

What we would like you to bring

We are looking for a customer-oriented and collaborative professional who can build strong relationships, understand business numbers, and solve problems effectively. Relevant logistics or freight forwarding experience is required, along with the ability to work confidently with customers and cross-functional teams.

• 3-5 years of relevant experience in logistics or freight forwarding, preferably supporting Sea Logistics import customers
• Basic proficiency in Microsoft Excel and the ability to work with operational reports, business metrics, and numerical information
• Strong customer service and relationship-building skills, with the ability to manage internal and external interactions effectively
• Proven analytical thinking and problem-solving ability, with adaptability in dynamic situations
• Effective time-management skills with the ability to prioritize urgent matters, shifting demands, and multiple customer needs
• Business acumen and the ability to understand key performance drivers and support sound operational and commercial decisions
• Clear, professional communication skills, including the ability to explain complex or difficult information honestly
• Team-oriented approach and willingness to collaborate closely with local and international colleagues
• Mandarin or Cantonese language proficiency is preferred

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel, we strive every day to inspire, empower, and deliver for both our customers and colleagues. We offer a dynamic global environment, excellent training programs, career mobility, and opportunities for professional growth, including a potential path toward a future Team Lead role. This position is non-exempt and paid on an hourly basis, with a target pay range of $55,000 - $65,000 yearly. We also offer a competitive total rewards package, including health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary based on experience, skills, location, internal equity, and other business considerations. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.