Sea Logistics Customer Care Lead

Kuehne+Nagel; Torrance (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Job summary

Kuehne+Nagel is seeking a Sea Logistics Customer Care Location Supervisor in Torrance, California. In this role, you'll lead a dedicated team, improving customer experience and operational excellence while managing projects and staffing.

Ideal candidates have 2+ years in freight forwarding and strong MS Office skills. A competitive salary of $75k–$85k is offered, alongside a comprehensive benefits package. This role requires authorization to work in the U.S. without visa sponsorship.

Qualifications

• 2+ years experience in sea logistics freight forwarding.
• Proficient in Microsoft Office Suite and reporting tools like Tableau.
• People leadership experience is a plus.
• Strong communication and problem-solving skills.
• Effective time-management skills.
• Financial acumen for operational decisions.

Responsibilities

• Lead local Customer Care team supporting Sea Logistics.
• Oversee staffing and project assignments for daily operations.
• Collaborate with leadership to enhance customer experience.
• Drive profit protection and financial excellence.
• Engage with customers and manage quotations.

Skills

Sea logistics freight forwarding

Microsoft Office Suite

Leadership

Strong communication skills

Problem-solving ability

Time-management skills

Financial acumen

Customer relationship management

Tools

Tableau

Job description

Kuehne+Nagel is seeking a Sea Logistics Customer Care Location Supervisor in Torrance, California. In this role, you'll lead a dedicated team, improving customer experience and operational excellence while managing projects and staffing.

Ideal candidates have 2+ years in freight forwarding and strong MS Office skills. A competitive salary of $75k–$85k is offered, alongside a comprehensive benefits package. This role requires authorization to work in the U.S. without visa sponsorship.