Strategic Sea Logistics Customer Care Lead

Kuehne+Nagel

Erlanger (KY)

On-site

USD 85,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel, a global leader in logistics, is seeking a Sea Logistics Customer Care Manager for Key Accounts in the United States. You will deliver best-in-class customer experiences by combining proactive account management with operational expertise, building strong partnerships and driving cross-functional collaboration across Operations, Sales, Trade Management, and Customer Care locations.

You will own post-sale relationships, oversee onboarding of new accounts, and monitor KPIs/SLAs to

Qualifications

5+ years in Sea Logistics / Freight Forwarding or related field.
Customer-facing experience with key accounts.
Bachelor's degree in a related discipline.
Strong communication and stakeholder management.
Proficient with Excel and PowerPoint; BI/Tableau familiarity.
Experience with EDI/API integrations.

Responsibilities

Own and manage post-sale relationships with assigned key accounts.
Act as primary contact for strategic customers and drive ongoing partnerships.
Lead business reviews, performance updates, and strategic planning sessions.
Monitor KPIs/SLAs and identify opportunities for improvement.
Collaborate with Sales, Operations, Trade Management, and Customer Care locations.
Support RFQs, pricing strategies, and customized service solutions.
Lead onboarding and implementation of new accounts and hyper-care support.
Analyse customer performance data to drive insights and actions.