Import Customs Entry Coordinator — Client-Focused

Mohawk Global; Itasca (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

Mohawk Global in Itasca, IL is seeking a CHB Coordinator to develop into an account-focused contributor who processes customs entries on assigned accounts and communicates with clients and CBP to support daily brokerage operations.

Working under a Team Lead, you will build proficiency in entry processing, client communication, documentation review, and regulatory compliance, aiming to meet KPIs and participate in training to progress toward independent account management.

Qualifications

• Experience in processing customs entries or brokerage coordination (inferred from role)
• Strong communication with clients and internal teams
• Ability to meet KPIs and participate in ongoing training

Responsibilities

• Serve as a primary point of contact for assigned accounts.
• Review and validate shipment documentation.
• Ensure compliance with CBP regulations and client SOPs.
• Maintain accurate shipment records and support workflow efficiency.
• Investigate and resolve routine entry processing issues and documentation discrepancies.
• Escalate non-routine issues to leadership as needed.

Skills

Customer service

Communication

Attention to detail

Time management

Team collaboration

Job description

Mohawk Global in Itasca, IL is seeking a CHB Coordinator to develop into an account-focused contributor who processes customs entries on assigned accounts and communicates with clients and CBP to support daily brokerage operations.

Working under a Team Lead, you will build proficiency in entry processing, client communication, documentation review, and regulatory compliance, aiming to meet KPIs and participate in training to progress toward independent account management.