Import Coordinator (LAX)

Janel Group; Lancaster (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Janel Group is seeking an Import Coordinator in Lancaster, CA to join our team. If you’re a high-energy, focused freight forwarding professional who wants to continue building your freight-forwarding career with a customer-focused, fast-paced industry leader, we'd love to talk!

As an Import Coordinator, you will coordinate inbound shipments with overseas agents, carriers, and customers, track shipments from departure through final delivery, and maintain accurate records in our internal systems.

Qualifications

• Degree preferred in Logistics or Supply Chain Management.
• 3+ years experience in freight forwarding, logistics, transportation, or domestic distribution.
• Knowledge of customs entries required.
• Cargowise software experience preferred.

Responsibilities

• Coordinate inbound shipments with overseas agents, carriers, and customers, including domestic operations.
• Track shipments from departure through final delivery and maintain accurate records in internal systems.
• Proactively resolve logistics and transportation issues with a customer-focused approach.
• Communicate shipment status, updates, delays, and ETAs to customers for full visibility and satisfaction.
• Create and monitor exception reports in a timely and consistent manner.
• Collect required documentation, verify charges, and support billing accuracy.
• Ensure compliance with company procedures and basic import regulations.

Skills

Freight forwarding

Logistics coordination

Customer service

Education

Degree in Logistics or Supply Chain Management

Tools

Cargowise

Job description

Janel Group is seeking an Import Coordinator to join our team!If you’re a high-energy, focused freight forwarding professional who wants to continue building your freight-forwarding career with a customer-focused, fast-paced industry leader, we'd love to talk!

Primary Responsibilities

• Coordinate inbound shipments with overseas agents, carriers, and customers, including domestic operations
• Track shipments from departure through final delivery and maintain accurate records in the internal systems
• Proactively resolve logistics and transportation issues with a strong customer-focused approach
• Communicate shipment status, updates, delays, and ETAs to customers to ensure full visibility and satisfaction
• Create and monitor exception reports in a timely and consistent manner
• Collect required documentation, verify charges, and support billing accuracy
• Ensure compliance with company procedures and basic import regulations

Qualifications

• Degree in Logistics or Supply Chain Management, preferred
• 3+ years relevant Freight Forwarding, logistics, transportation, or domestic distribution experience, preferred
• Knowledge of customs entries, required
• Cargowise software experience, preferred