Import coordinator

Pasona N A, Inc.; Elk Grove Village (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Pasona N A, Inc. in Elk Grove Village, IL is seeking an Import Coordinator to manage ocean and air import shipments from overseas origins through U.S. destination.

You will handle documentation, shipment tracking, carrier coordination, inland transportation, billing support, and regulatory recordkeeping. The role requires strong communication with customers, importers, carriers, and overseas offices, with a focus on accuracy and compliance.

Qualifications

• 2+ years of experience processing international import shipments.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong organizational, critical-thinking, and interpersonal skills.

Responsibilities

• Receive, review, and process import documentation from overseas offices and other parties.
• Open and manage import files, including VOCC and NVOCC/house bills of lading, in-bond documents, ISF filings, arrival notices, delivery orders, freight releases, and government agency documentation.
• Track and trace FCL and LCL ocean and air shipments.
• Coordinate inland transportation and final delivery with customers, freight forwarders, trucking companies, and international carriers.
• Update AMS, ACE, and other applicable industry systems as needed.
• Process vendor invoices and payables accurately and on time to support month-end closing.

Skills

Import shipments

Communication skills

MS Office

Organization

Multitasking

Customer service

Tools

AMS/ACE

ISF

Job description

Import Coordinator

Location: Elk Grove Village, IL

Compensation: $50,000–$55,000/year

Employment Type: Full-time, Onsite

Company Overview

A global logistics and freight forwarding organization providing international transportation and import/export coordination services.

Position Summary

The Import Coordinator manages ocean and air import shipments from overseas origin through final U.S. destination. This role handles shipments from A to Z, including documentation, shipment tracking, carrier coordination, inland transportation, billing support, and regulatory recordkeeping.

Key Responsibilities

• Receive, review, and process import documentation from overseas offices and other parties.
• Open and manage import files, including VOCC and NVOCC/house bills of lading, in-bond documents, ISF filings, arrival notices, delivery orders, freight releases, and government agency documentation.
• Track and trace FCL and LCL ocean and air shipments.
• Coordinate inland transportation and final delivery with customers, freight forwarders, trucking companies, and international carriers.
• Update AMS, ACE, and other applicable industry systems as needed.
• Process vendor invoices and payables accurately and on time to support month-end closing.
• Maintain timely, professional communication with customers, importers, carriers, overseas offices, forwarders, and vendors.
• Maintain complete and accurate import records in compliance with applicable regulations.
• Provide high-quality customer service and proactively address shipment issues.
• Cross-train and support other departments and team members as needed.
• Support established quality management procedures, including ISO 9001 requirements.

Qualifications

Required:

• 2+ years of experience processing international import shipments.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong organizational, critical-thinking, and interpersonal skills.
• Ability to manage multiple priorities and work independently or as part of a team.
• Strong customer service orientation.

Preferred:

• Experience with ocean and/or air freight forwarding operations.
• Familiarity with AMS, ACE, ISF, FCL/LCL shipments, and import documentation.

Other Details

This role requires effective coordination across multiple internal and external parties while maintaining accuracy, compliance, and shipment timelines.