Import Coordinator

Confidential; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Confidential is seeking a Full Container Load (FCL) Import Coordinator to manage end-to-end ocean import shipments, coordinating with carriers, overseas agents, customs brokers, trucking providers, and clients to keep shipments on schedule from origin to destination.

The ideal candidate has 2–5 years of experience at an NVOCC or freight forwarder, excellent attention to detail, and strong communication skills to collaborate with local and overseas teams for accurate documentation and timely

Qualifications

• 2–5 years’ experience at an NVOCC or freight forwarder.
• Growth mindset and willingness to advance within the organization.
• Ability to collaborate with local and overseas back office staff.
• Team player with a positive attitude.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks.

Responsibilities

• Coordinate FCL import shipments from origin to final destination.
• Monitor cargo movements and provide updates to clients.
• Ensure accurate documentation and regulatory compliance.
• Facilitate timely customs clearance and shipment status communications.
• Resolve operational issues to ensure a seamless import experience.

Skills

Attention to detail

Organization skills

Customer service mindset

Team player

Communication

Tools

Microsoft Word

Excel

Outlook

Job description

Full Container Load (FCL) Import Coordinator is responsible for managing and coordinating full-container ocean import shipments from origin to final destination. This role ensures cargo moves efficiently, complies with customs and regulatory requirements, and meets customer expectations through proactive communication with carriers, overseas agents, customs brokers, trucking providers, and clients. The coordinator serves as a key point of contact throughout the shipment lifecycle, providing exceptional customer service and operational support.

We are an established neutral Freight Consolidator and NVOCC offering a comprehensive portfolio of global shipping and logistics services. Our expertise spans airfreight, LCL, FCL, and customs brokerage services, enabling us to deliver cost-effective transportation solutions tailored to our customers' needs. Regardless of cargo type, size, or destination, we leverage our industry knowledge and global network to provide reliable logistics solutions around the world and around the clock.

This is a customer-facing position responsible for providing end-to-end support to our freight forwarder clients regarding their FCL import shipments. The successful candidate will coordinate shipment activities, monitor cargo movements, ensure accurate documentation, facilitate timely customs clearance, communicate shipment updates, and resolve operational issues to ensure a seamless import experience. A strong customer service mindset, attention to detail, and knowledge of ocean import operations are essential for success in this role.

Job Requirements:

• We are seeking applicants with 2 to 5 years’ experience at an NVOCC or freight forwarder.
• Must be looking for future growth within our organization
• Must be able to work seamlessly with both local and overseas back office support staff.
• Must be a team player with a positive attitude
• Must possess exceptional attention to detail, and organization skills
• Must be able to prioritize

QUALIFICATIONS:

• Experience in handling, FCL import shipments on a start to finish basis
• Understanding of AMS/ISF processes and fundamental knowledge of import customs processes
• Ability to cost, quote and invoice shipment files with awareness of profit control.
• Basic familiarity with Microsoft Word, Excel, Outlook required
• Basic accounting skills required
• Solid written and verbal communication skills required