Implementation Team Lead, Small Business

Automatic Data Processing, Inc.; Alpharetta (GA); Hybrid; USD 90,000 - 135,000; Full time

Job summary

ADP Small Business Services in Alpharetta, GA, is seeking an Implementation Team Manager to lead a team of implementation professionals delivering outstanding client experiences.

You will collaborate with senior leaders to drive operational excellence, develop talent, manage escalations, and ensure successful client outcomes across the implementation journey. Strong leadership, project management, and client service skills are essential, with a focus on coaching and continuous improvement.

Qualifications

• 5+ years of client service, implementation, project management, or related experience.
• 3+ years of leadership experience with demonstrated success leading teams.
• Experience managing operational workflows, performance metrics, and service delivery results.
• Proven ability to coach, develop, and motivate associates.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Experience managing escalated client or operational issues.
• Strong organizational and multi-priority management skills.
• Bachelor's degree preferred but not required.

Responsibilities

• Lead, motivate, and develop a team of implementation professionals focused on delivering exceptional client outcomes.
• Ensure daily operations meet service-level commitments and optimize workloads.
• Manage escalations and partner with clients and internal stakeholders to drive solutions.
• Collaborate with leadership to drive operational improvements and strategic initiatives.
• Prepare performance reports and support workforce planning.
• Provide leadership continuity and back-up guidance as needed.

Skills

Leadership

Client service

Project management

Coaching

Communication

Problem-solving

Relationship management

Time management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ADP Small Business Services in Alpharetta, GA, is seeking an Implementation Team Manager to lead a team of implementation professionals delivering outstanding client experiences.

You will collaborate with senior leaders to drive operational excellence, develop talent, manage escalations, and ensure successful client outcomes across the implementation journey. Strong leadership, project management, and client service skills are essential, with a focus on coaching and continuous improvement.