Team Lead, Implementation

ADP; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

ADP is excitingly seeking an Implementation Team Lead to guide project delivery, align client needs with ADP products, and support daily operations across the implementation teams in a fast-paced environment.

You will mentor staff, drive process improvements, monitor SLAs, and collaborate with stakeholders to resolve complex issues while maintaining client trust and satisfaction. This role emphasizes leadership, communication, and strong project management within ADP's culture.

Qualifications

• At least 1 year of people leadership experience.
• Bachelor's degree in Business, Management, Finance or related field or equivalent experience.

Responsibilities

• Align client needs with ADP products and strategy.
• Lead implementation teams to meet service levels and resolve issues.
• Monitor daily activity to ensure SLAs are met.
• Drive process improvements and initiatives.
• Provide mentoring and coaching to associates on performance.
• Identify training opportunities and ensure training occurs.
• Participate in regular team meetings and booster sessions.
• Present information to stakeholders and leadership for decisions.

Skills

People leadership

Project management

Communication

Team building

Client collaboration

Education

Bachelor's degree in Business/Management/Finance or related field

Tools

Microsoft Office

Job description

Unlock Your Career Potential: Leadership at ADP. At ADP, we’re passionate about leading the way in Human Capital Management. Through leading-edge innovation, we’re quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you’ll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring an Implementation Team Lead. In this position, you’ll leverage your project management and leadership expertise to assist the Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. The Implementation Team Lead provides guidance, recognition, direction and evaluation in the performance and development of the team(s) while ensuring implementation goals are met. You will work closely with various stakeholders to resolve complex issues and obtain prompt resolution to escalated issues. The role will also serve as a back-up for department Leadership as needed.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Understands the perspective of the client and takes action(s) to integrate the client’s needs with the products and strategic direction of ADP; builds a relationship of trust and respect with the clients and associates.
• Works closely with the internal and external implementation teams to resolve complex client issues.
• Monitors the daily activity of his/her teams to ensure service level agreements are met.
• Makes recommendations and drives process enhancements and initiatives.
• Provides feedback and instruction that ensures performance meets or exceeds service level agreements and expectations.
• Evaluates business trends and makes recommendations for future needs. Identifies and implements continuous improvement opportunities with measurable results while practicing effective change management skills.
• Provides mentoring, coaching, active feedback and encouragement to associates on performance and associate development.
• Identifies training opportunities and ensures appropriate training occurs.
• Participates in or facilitates regular team meetings, one on ones, and booster training sessions.
• Applies knowledge and gathers information necessary to make expedient but sound decisions that impact all critical risk factors and implementation goals. Presents the information and recommendations to stakeholders and various levels of leadership.
• Removes obstacles that impede team’s performance. Understands decisions that may have large scale impact. Anticipates and eliminates problems, and promotes a high level of accuracy to prevent negative impact to clients and stakeholders.
• Special projects as assigned

QUALIFICATIONS REQUIRED:

• At least 1 year of people leadership experience
• Bachelor's degree in Business, Management, Finance or other related field; or the equivalent in education and experience

PREFERRED QUALIFICATIONS:

Preference will be given to candidates who have the following:

• 3 years' experience in Implementation, Client Services, Operations or equivalent role
• Project leadership
• Demonstrable ability to achieve results
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Ability to assume responsibility quickly, independently, and expedite sound decisions
• Strong team-building and motivation skills with on-site and remote associates
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members’ performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient using Microsoft Office

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.