Implementation Team Lead — Remote & On-site

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

ADP is excitingly seeking an Implementation Team Lead to guide project delivery, align client needs with ADP products, and support daily operations across the implementation teams in a fast-paced environment.

You will mentor staff, drive process improvements, monitor SLAs, and collaborate with stakeholders to resolve complex issues while maintaining client trust and satisfaction. This role emphasizes leadership, communication, and strong project management within ADP's culture.

Qualifications

• At least 1 year of people leadership experience.
• Bachelor's degree in Business, Management, Finance or related field or equivalent experience.

Responsibilities

• Align client needs with ADP products and strategy.
• Lead implementation teams to meet service levels and resolve issues.
• Monitor daily activity to ensure SLAs are met.
• Drive process improvements and initiatives.
• Provide mentoring and coaching to associates on performance.
• Identify training opportunities and ensure training occurs.
• Participate in regular team meetings and booster sessions.
• Present information to stakeholders and leadership for decisions.

Skills

People leadership

Project management

Communication

Team building

Client collaboration

Education

Bachelor's degree in Business/Management/Finance or related field

Tools

Microsoft Office

Job description

ADP is excitingly seeking an Implementation Team Lead to guide project delivery, align client needs with ADP products, and support daily operations across the implementation teams in a fast-paced environment.

You will mentor staff, drive process improvements, monitor SLAs, and collaborate with stakeholders to resolve complex issues while maintaining client trust and satisfaction. This role emphasizes leadership, communication, and strong project management within ADP's culture.