Implementation Team Lead: Client Success & Operations

ADP; Alpharetta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

ADP Small Business Services is hiring an Implementation Team Manager to lead a team of implementation professionals delivering outstanding client experiences throughout the implementation journey.

You will partner with leadership to drive operational excellence, develop talent, manage escalations, and ensure successful client outcomes. The role emphasizes leadership, project management, and client service, with focus on daily operations and cross-functional collaboration.

Qualifications

• 5+ years of client service, implementation, project management, or related experience.
• 3+ years of leadership experience.
• Experience managing operational workflows, performance metrics and service delivery results.
• Proven ability to coach, develop, and motivate associates.
• Strong communication and relationship-management abilities.

Responsibilities

• Lead a team of implementation professionals delivering exceptional client outcomes.
• Manage workloads, priorities and resources to meet service levels.
• Monitor productivity and quality to ensure standards are achieved.
• Escalation management and issue resolution with clients and internal stakeholders.

Skills

Leadership

Coaching

Project management

Communication

Client service

Operational excellence

Education

Bachelor's degree

Tools

Payroll systems

HCM software

Job description

ADP Small Business Services is hiring an Implementation Team Manager to lead a team of implementation professionals delivering outstanding client experiences throughout the implementation journey.

You will partner with leadership to drive operational excellence, develop talent, manage escalations, and ensure successful client outcomes. The role emphasizes leadership, project management, and client service, with focus on daily operations and cross-functional collaboration.