Implementation Services Manager: AI-Driven Onboarding

LogicGate; Chicago, Bellevue (IL, WA); Hybrid; USD 95,000 - 115,000; Full time

Job summary

LogicGate is seeking an Implementation Services Manager to own the customer onboarding experience from kickoff through rollout, overseeing the full project lifecycle and providing GRC and platform expertise to help customers realize value quickly.

You will work with mid-market and enterprise customers across industries, applying project management discipline and deep configuration knowledge to deliver successful implementations.

Qualifications

• 3+ years of experience in technical consulting, software implementation, enterprise project management, or a closely adjacent client-facing role (ideally within a B2B SaaS environment).
• Proven ability to manage multiple large, concurrent technical implementation projects simultaneously while maintaining exceptional quality, timeline adherence, and stakeholder trust.
• Strong technical acumen and comfort with visual configuration work—ability to deeply learn complex software architectures and build relational data models or workflows within low-code/no-code platforms.
• Intermediate to advanced proficiency in Excel or comparable data tools to support customer data migrations, formula configurations, and system logic designs.
• Exceptional written and verbal communication skills, with demonstrated experience directly managing and advising executive-level stakeholders on complex project phases.

Responsibilities

• End-to-End Onboarding Ownership: Own new customer onboardings and follow-on implementations for assigned accounts from kickoff through rollout, ensuring a seamless journey across all technical configuration and user training milestones.
• Project & Timeline Discipline: Serve as a dedicated project manager for multiple concurrent implementations—tracking milestones, delegating tasks and driving accountability across customer and internal project teams, and proactively identifying risks to execute "get well" strategies.
• Process Architecture & Documentation: Lead discovery sessions to gather and document client-specific business requirements, mapping out logical workflow designs that align with long-term platform adoption best practices.
• Strategic Advisory: Consult with mid-market and enterprise customers to design tailored implementation strategies grounded in their GRC program maturity, identifying opportunities for "quick wins" to accelerate time-to-value.
• Advanced Platform Configuration: Hands-on configure Risk Cloud applications to satisfy highly customized enterprise use cases, adapting out-of-the-box system templates at an advanced level of complexity.
• Financial & Resource Stewardship: Effectively manage and accurately track project delivery time and utilization data, ensuring alignment with professional services schedules and company revenue recognition objectives.
• Relationship Management: Build robust, trust-based relationships across all customer organizational tiers, establishing strong executive presence and serving as their go-to advisor as their risk management needs expand.
• Cross-Functional Collaboration: Partner with Sales, Solution Engineering, Customer Success, and Product teams to eliminate friction during customer handoffs and share platform feedback internally.
• AI-Driven Value Realization & Workflow Optimization: Actively consult with customers on how to safely leverage and maximize Risk Cloud’s built-in AI capabilities to accelerate risk assessments and automate manual compliance evidence collection.

Skills

Project portfolio management

Configuration aptitude

Data proficiency

Stakeholder navigation

Technical consulting

Job description

LogicGate is seeking an Implementation Services Manager to own the customer onboarding experience from kickoff through rollout, overseeing the full project lifecycle and providing GRC and platform expertise to help customers realize value quickly.

You will work with mid-market and enterprise customers across industries, applying project management discipline and deep configuration knowledge to deliver successful implementations.