Global AI-Driven SaaS Implementation Lead

Socket.dev; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Job summary

HiredScore is seeking a Technical Project Manager for its Professional Services Team. You will own end-to-end onboarding for global customers, coordinating with R&D, Product, and clients to ensure successful AI-driven implementations and achievement of project KPIs.

You will lead complex, high-stakes conversations with senior stakeholders, manage governance and schedules, and create deployable solutions by translating requirements into product setups.

Qualifications

• 4+ years of experience in Enterprise B2B SaaS solution deployment, specifically within consulting, professional services, or functional implementation
• 4+ years specifically leading complex, large-scale global external client-facing SaaS implementation projects for medium to large enterprises
• Proven ability to take full ownership of projects, operate independently, and manage multiple priorities, timelines, governance and workstreams effectively
• Lead complex conversations and manage senior stakeholder expectations
• Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving
• Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution

Responsibilities

• Own the end-to-end onboarding journey for new global customers, running engaging kickoff calls and Q&A meetings to drive successful product deployment
• Direct and manage day-to-day projects including governance, planning, and stakeholder reporting at customer steer-co meetings while proactively resolving roadblocks to ensure deployments remain on schedule and within scope
• Act as a solution consultant to translate business requirements into a feasible product setup within the HiredScore product
• Build and maintain onboarding materials (playbooks, quick start guides, FAQs) and use deployment feedback to refine best practices and methodologies
• Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption, ensuring a smooth handover to Customer Success and Support

Job description

HiredScore is seeking a Technical Project Manager for its Professional Services Team. You will own end-to-end onboarding for global customers, coordinating with R&D, Product, and clients to ensure successful AI-driven implementations and achievement of project KPIs.

You will lead complex, high-stakes conversations with senior stakeholders, manage governance and schedules, and create deployable solutions by translating requirements into product setups.