Implementation Project Manager | Hybrid, Growth & Impact

Gotransverse; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k)

Professional development support

Job summary

Gotransverse, a leading SaaS billing and revenue management platform, is hiring an Implementation Project Manager in Austin, TX. You’ll own the delivery of customer implementations from discovery through go-live, coordinating Solution Architects, Engineering, Product Management and partners.

You’ll manage several projects, ensuring scope, schedule and budget alignment. You will work with each customer’s project manager to sync plans and milestones, manage resources, and report on progress and

Qualifications

• 3+ years managing customer-facing software implementations, including 2+ years with SaaS or enterprise applications.
• Experience managing multiple concurrent projects, including schedules, resources, budgets and SOWs.
• Hands-on experience with scope management and change requests.
• Ability to understand customer business processes and turn them into clear requirements.
• Strong written and verbal communication skills, and the ability to lead cross-functional teams and resolve conflicts.

Responsibilities

• Learn each customer’s business model and translate it into business and technical requirements.
• Own Gotransverse’s delivery across discovery, solution design, configuration, integration, data migration, testing, go-live and handoff to Customer Success.
• Partner with the customer’s project manager to align plans, dependencies, timelines and decisions across both teams.
• Manage project plans, resources, milestones and deliverables across multiple concurrent projects.
• Manage project financials, including hours against the SOW balance, resource utilization, forecast to complete and burn-down reporting.
• Control scope through SOWs, change requests and acceptance criteria, and escalate commercial decisions when needed.
• Identify risks, dependencies and issues early, and escape with clear options and recommendations.
• Lead joint status meetings and report clearly to customer and internal stakeholders.
• Make sure milestones, deliverables and customer sign-offs are completed and documented.
• Advocate for customers with Product and Engineering on enhancements and customer-specific services.

Job description

Gotransverse, a leading SaaS billing and revenue management platform, is hiring an Implementation Project Manager in Austin, TX. You’ll own the delivery of customer implementations from discovery through go-live, coordinating Solution Architects, Engineering, Product Management and partners.

You’ll manage several projects, ensuring scope, schedule and budget alignment. You will work with each customer’s project manager to sync plans and milestones, manage resources, and report on progress and