Hybrid-Work SaaS Implementation Leader

Gotransverse LLC; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k)

Company-funded HRA

Flexible hybrid work model

Job summary

Gotransverse, a leader in SaaS billing and revenue solutions, is seeking an Implementation Project Manager to own delivery from discovery through go-live. You will coordinate Solution Architects, Engineering, Product Management, and integration partners while guiding multiple projects to on-time, on-budget completion.

The role requires 3+ years of customer-facing software implementation experience, including SaaS or enterprise apps, and strong communication with cross-functional teams in a

Qualifications

• 3+ years managing customer-facing software implementations, including 2+ years with SaaS or enterprise applications.
• Experience managing multiple concurrent projects, including schedules, resources, budgets and SOWs.
• Hands-on experience with scope management and change requests.
• Ability to understand customer business processes and turn them into clear requirements.
• Strong written and verbal communication skills, and the ability to lead cross-functional teams and resolve conflicts.
• Working knowledge of project management methodologies, tools and reporting.
• High initiative, a fast learner, and comfortable in a fast-paced environment.

Responsibilities

• Learn each customer's business model and translate it into business and technical requirements.
• Own Gotransverse's delivery across discovery, solution design, configuration, integration, data migration, testing, go-live and handoff to Customer Success.
• Partner with the customer's project manager to align plans, dependencies, timelines and decisions across both teams.
• Manage project plans, resources, milestones and deliverables across multiple concurrent projects.
• Manage project financials, including hours against the SOW balance, resource utilization, forecast to complete and burn-down reporting.
• Control scope through SOWs, change requests and acceptance criteria, and elevate commercial decisions when needed.
• Identify risks, dependencies and issues early, and elevate with clear options and recommendations.
• Lead joint status meetings and report clearly to customer and internal stakeholders.
• Make sure milestones, deliverables and customer sign-offs are completed and documented.
• Advocate for customers with Product and Engineering on enhancements and customer-specific services.

Skills

Customer-facing

SaaS implementations

Project management

Cross-functional leadership

Stakeholder communication

Change management

Job description

Gotransverse, a leader in SaaS billing and revenue solutions, is seeking an Implementation Project Manager to own delivery from discovery through go-live. You will coordinate Solution Architects, Engineering, Product Management, and integration partners while guiding multiple projects to on-time, on-budget completion.

The role requires 3+ years of customer-facing software implementation experience, including SaaS or enterprise apps, and strong communication with cross-functional teams in a