Supervisor - Operations

Echo Global Logistics, Inc; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, seeks an Office Supervisor to oversee daily operations of the office staff and ensure smooth administrative workflows. The role focuses on supervising clerical teams, managing paperwork imaging, labor hours, and facilitating clear communication between terminal operations and the CSR team.

Ideal candidates will demonstrate strong leadership, excellent communication, and a customer-service mindset, with the ability to multitask in a

Qualifications

• Must have strong communication and leadership abilities.
• Ability to multitask and prioritize effectively.
• Customer service oriented approach to work.

Responsibilities

• Supervising administrative staff, including office clerks.
• Supervising paperwork filing and imaging.
• Overseeing office staff hours and time cards, resolving personnel issues.
• Ensuring proper communication between a terminal and the CSR team.

Skills

Strong communication and leadership

Multitask and prioritization

Customer service oriented

Microsoft 365

Tools

Microsoft 365

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Position Overview

The office supervisor is responsible for overseeing the daily operations of the office staff.

Job Duties & Responsibilities

• Supervising administrative staff, including office clerks
• Supervising paperwork filing and imaging
• Supervising of office employees hours and time cards intervening with and resolving personnel issues
• Insuring proper communication between a terminal and the CSR team

Required Skills

• Microsoft 365
• Strong communication and leadership skills
• Ability to multitask and prioritize
• Customer service-oriented approach to their work

Work environment/physical demands summary

This job operates in an office environment or remote and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

About Us

Since 1992, Roadtex has become a nationwide leader in Temperature-Controlled Shipping and Warehouse Services. With 33 food-grade terminals strategically located across the country, Roadtex specializes in time-definite solutions. Our network and technology simplify shipping for mass merchants, providing peace of mind to ensure shipments arrive on time, intact, and damage-free. In 2022, Roadtex was acquired by Echo Global Logistics, a provider of technology-enabled transportation management services. As a third-party logistics provider, Echo simplifies transportation management for its clients and carriers.

Mission Statement

At Roadtex, we aim to achieve continuous growth by providing exceptional services that enable our partners to be successful in their businesses. Through consistent development of customer service, communications, and advanced technology, Roadtex builds seamless partnerships between our clients and us.