Implementation Consultant

Dayforce; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Dayforce is seeking an experienced Implementation Consultant to join the Dayforce Flex Work team. You will lead client-facing discovery, gather requirements, configure the platform, and drive optimization across the implementation lifecycle for contingent workforce management.

You will collaborate with stakeholders, analyze data, create training materials, and support UAT to ensure successful deployments in a dynamic SaaS environment.

Qualifications

• 4+ years of experience with SaaS enterprise software in a support, implementation, or consulting role.
• Experience working with SMB and large enterprise buyers.
• Understanding of open API integration frameworks to support integration discussions with partners.
• Diligent, thorough approach to preparation and problem-solving.
• Ability to operate within a nimble, Agile organization.
• Curious, inquisitive mindset—understands the 'why' for customers.
• Confident verbal and written communication with diverse stakeholders.
• Experience managing incoming case queues, prioritizing and resolving inquiries.

Responsibilities

• Lead client-facing discovery sessions to translate needs into detailed system requirements for Dayforce Flex Work.
• Analyze current processes and identify improvements across the contingent workforce lifecycle.
• Assist in configuring and maintaining Dayforce Flex Work including workflows, vendor management, and reporting.
• Collect and upload data, analyze trends, and optimize processes for data-driven decisions.
• Communicate with internal teams, vendors, and external stakeholders to ensure smooth integration.
• Identify, troubleshoot, and resolve issues to ensure system functionality and data accuracy.
• Configure test scripts, manage client UAT, and log and resolve issues promptly.
• Develop and deliver training materials and support for end-user adoption.
• Identify opportunities for process and system enhancements to optimize contingent labor management.

Skills

SaaS experience

Client facing

API integration

Agile

Communication

Vendor management

Data analysis

Job description

About the Opportunity

We are seeking an experienced and analytical Implementation Consultant to join the Dayforce Flex Work team. As an Implementation Consultant, you will play a vital role in the implementation and optimization of Dayforce Flex Work, helping clients maximize the value of their contingent workforce management capabilities.

You will collaborate with stakeholders to gather requirements, configure systems, analyze data, and drive continuous improvement across the implementation lifecycle. The ideal candidate combines technical expertise, process analysis skills, and a customer-centric mindset to deliver exceptional results in a dynamic SaaS environment.

What You'll Get to Do

• Lead client-facing discovery sessions with client stakeholders to understand their needs and translate them into detailed system requirements for Dayforce Flex Work.
• Analyze current processes and identify areas for improvement within the contingent workforce lifecycle, from requisition to offboarding.
• Assist in configuring and maintaining the Dayforce Flex Work platform to meet business needs, including role approval workflows, vendor management, and reporting.
• Collect and upload data, analyze trends, and optimize processes to support data-driven decision-making for contingent workforce management.
• Communicate effectively with internal teams, vendors, and external stakeholders, ensuring smooth integration of Dayforce Flex Work into broader workforce management strategies.
• Identify, troubleshoot, and resolve issues within Dayforce Flex Work to ensure system functionality and data accuracy.
• Configure test scripts to mirror configuration, manage client User Acceptance Testing (UAT), and log, prioritize, and resolve identified issues in a timely manner.
• Develop and deliver training materials, documentation, and support to ensure successful end-user adoption.
• Identify opportunities for process and system enhancements within Dayforce Flex Work to optimize contingent labor management.

Skills and Experience We Value

• 4+ years of experience with SaaS enterprise software, such as Dayforce, Oracle, SAP, NetSuite, Zuora, Infor, Taleo, ERP, PeopleSoft, Kronos, Cornerstone, or similar, in a support, implementation, or consulting environment.
• Demonstrated experience working with SMB and large enterprise buyers.
• Understanding of open API integration frameworks to support integration discussions with partners and prospects.
• A diligent and thorough approach to preparation and problem-solving.
• Ability to operate and thrive within a nimble and Agile organization.
• Curious and inquisitive mindset, constantly seeking to understand "the why" for customers and partners.
• Confident verbal and written communication skills with the ability to collaborate effectively with users and peers at all levels and varying technical abilities.
• Experience managing incoming case queues, prioritizing, and resolving a wide range of client inquiries, including in-depth analysis and cross-team collaboration.

What Would Make You Stand Out

• Knowledge of the staffing industry, vendor management systems (VMS), and managed service provider (MSP) landscape.