Impairment Evaluation Support Specialist

Act for Health, Inc; Stati Uniti; Remoto; USD 56.000 - 77.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account

Health Savings Account

Paid Time Off

Voluntary Benefits

Descrizione del lavoro

Professional Case Management (PCM) is seeking a claimant advisory specialist to support Impairment Evaluation operations across Home Care, Clinical Research, Impairments, or Catastrophic Care divisions. You will help prospective claimants complete processes and maintain records in Salesforce, contributing to efficient IE practice workflows.

The role emphasizes phone-based engagement, exceptional service, and collaboration with PCM Marketing, IE Navigators, and physicians.

Competenze

• Knowledge of the EEOICPA program and stakeholders’ operating practices (e.g. DOL Resource Centers) is strongly preferred.
• Strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Speaks, reads, writes, and comprehends English.
• Demonstrates time management, organizational skills, and ability to function with minimal direction.
• Previous experience in sales is helpful, but not required.
• The ideal candidate must be able to influence and motivate prospective clients to complete a process.

Mansioni

• Diligently maintains claimant contact records in Salesforce.
• Follows established policies and processes for claimant follow up.
• Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes.
• Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position.
• Provide exceptional customer service to claimants.
• Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians.

Conoscenze

Verbal communication

Written communication

Interpersonal skills

Computer skills

Time management

Self-direction

Sales experience helpful

Formazione

High school diploma

College degree preferred

Strumenti

Salesforce

Descrizione del lavoro

Professional Case Management (PCM) is seeking a claimant advisory specialist to support Impairment Evaluation operations across Home Care, Clinical Research, Impairments, or Catastrophic Care divisions. You will help prospective claimants complete processes and maintain records in Salesforce, contributing to efficient IE practice workflows.

The role emphasizes phone-based engagement, exceptional service, and collaboration with PCM Marketing, IE Navigators, and physicians.