Senior Benefits Advocate - EEOICPA/RECA Support

Act for Health, Inc; Oak Ridge (TN); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) seeks a dedicated representative to answer inbound calls and perform outbound outreach, focusing on benefits navigation for former workers under EEOICPA/RECA. The role emphasizes empathy, patience, and consultative customer service to support clients through benefits processes.

The position engages with onboarding and training of new representatives, aims to exceed referral and QA metrics, and offers opportunities to assist with marketing events and special

Qualifications

• High school diploma or GED required.
• A minimum of two years’ customer service experience preferably in healthcare setting.
• A minimum of 3 years of outbound calling sales experience.
• Advanced knowledge of the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Employee Compensation Act (RECA).
• Excellent customer service skills
• Excellent verbal communication skills; showing proper phone etiquette.
• Data Entry
• Attention to detail
• Maintains professionalism in any situation
• Ability to multi-task

Responsibilities

• Assist former workers in navigating EEOICPA and RECA programs to obtain financial and worker benefits.
• Assess clients' needs and determine eligibility for a DOL White Card.
• Interpret and apply policies related to benefit programs.
• Connect former workers with community resources and support services.
• Advocate for former workers to resolve issues and access benefits.
• Obtain client information by outbound and inbound calls.
• Maintain quality results by adhering to standards and guidelines; suggest improved procedures.
• Provide Benefits Assistance and counsel workers during the EEOICPA claims process.
• Meet or exceed referral targets from inbound/outbound calls.
• Determine follow-up contact based on client information and program eligibility.
• Guide customers on navigating government programs for benefits.
• Assist with marketing events and special projects.
• Participate in onboarding/training of new representatives.
• Look up White Card Case IDs on OWCP Website.
• Refer Former Workers to Advocates.
• Perform Team Lead functions when needed.
• Coach other OHC representatives as needed.
• All other duties as assigned.

Skills

Customer service

Verbal communication

Empathy

Multi-tasking

Attention to detail

Professionalism

Data Entry

Outbound sales

Education

High school diploma or GED

Job description

Professional Case Management (PCM) seeks a dedicated representative to answer inbound calls and perform outbound outreach, focusing on benefits navigation for former workers under EEOICPA/RECA. The role emphasizes empathy, patience, and consultative customer service to support clients through benefits processes.

The position engages with onboarding and training of new representatives, aims to exceed referral and QA metrics, and offers opportunities to assist with marketing events and special