Impairment Evaluation Liaison & Scheduler

Professional Case Management (PCM); Almont (CO); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking an Impairment Evaluation Administrator to support IE operations across our Home Care, Clinical Research, Impairments, and Catastrophic Care divisions. You will educate prospective claimants on the benefits of an Impairment Evaluation and gather needed medical information ahead of appointments.

In this role, you will liaise with Navigators, maintain claimant records in Salesforce, and schedule IE visits by phone or in person.

Qualifications

• High school graduate; college degree preferred.
• Knowledge of the EEOICPA program and key stakeholders' operating practices.
• Strong verbal, written and interpersonal communication skills.
• Strong computer skills; English proficiency.
• Time management and organization; able to work with minimal direction.
• Sales experience helpful; ability to influence and motivate claimants to complete the process.
• Diligently maintains claimant contact records in Salesforce.

Responsibilities

• Liaising with PCM‘s Navigators to facilitate scheduling of claimants.
• Educating prospective IE clients on the benefits of an Impairment Evaluation.
• Sending written correspondence to obtain medical information ahead of IE.
• Obtain test results, medical records for the IE physician.
• Schedule the IE, in person or over the phone.
• Look for opportunities to engage claimants regarding PCM Home Care services.
• Provide exceptional customer service to claimants.

Skills

Communication skills

Written communication

Interpersonal skills

English proficiency

Sales experience

Education

High school diploma

College degree preferred

Tools

Salesforce

Job description

Professional Case Management (PCM) is seeking an Impairment Evaluation Administrator to support IE operations across our Home Care, Clinical Research, Impairments, and Catastrophic Care divisions. You will educate prospective claimants on the benefits of an Impairment Evaluation and gather needed medical information ahead of appointments.

In this role, you will liaise with Navigators, maintain claimant records in Salesforce, and schedule IE visits by phone or in person.