Impairment Evaluation Administrator

Professional Case Management (PCM); Almont (CO); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking an Impairment Evaluation Administrator to support IE operations across our Home Care, Clinical Research, Impairments, and Catastrophic Care divisions. You will educate prospective claimants on the benefits of an Impairment Evaluation and gather needed medical information ahead of appointments.

In this role, you will liaise with Navigators, maintain claimant records in Salesforce, and schedule IE visits by phone or in person.

Qualifications

• High school graduate; college degree preferred.
• Knowledge of the EEOICPA program and key stakeholders' operating practices.
• Strong verbal, written and interpersonal communication skills.
• Strong computer skills; English proficiency.
• Time management and organization; able to work with minimal direction.
• Sales experience helpful; ability to influence and motivate claimants to complete the process.
• Diligently maintains claimant contact records in Salesforce.

Responsibilities

• Liaising with PCM‘s Navigators to facilitate scheduling of claimants.
• Educating prospective IE clients on the benefits of an Impairment Evaluation.
• Sending written correspondence to obtain medical information ahead of IE.
• Obtain test results, medical records for the IE physician.
• Schedule the IE, in person or over the phone.
• Look for opportunities to engage claimants regarding PCM Home Care services.
• Provide exceptional customer service to claimants.

Skills

Communication skills

Written communication

Interpersonal skills

English proficiency

Sales experience

Education

High school diploma

College degree preferred

Tools

Salesforce

Job description

Impairment Evaluation AdministratorPut your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!Perform advisory activities with prospective clients (i.e. claimants) which facilitate Impairment Evaluation (IE) practice operationsQualificationsHigh school graduate; college degree preferred.Knowledge of the EEOICPA program and key stakeholders' operating practices (e.g. DOL Resource Centers) is strongly preferred -. Demonstrates strong verbal, written and interpersonal communication skills.Strong computer skills.Speaks, reads, writes, and comprehends English.Demonstrates time management, organizational skills, and ability to function with minimal direction.Previous experience in sales is helpful, but not required. The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize ”fallout”)Diligently maintains claimant contact records in SalesforceFollows established policies and processes for claimant follow upOffers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processesUtilize strong phone skills - this role requires extensive time on the phone, but is not considered a Call Center positionProvide exceptional customer service to claimantsBuild strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians.Essential Functions/Areas of AccountabilityLiaising with PCM‘s Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointmentEducating prospective IE clients on the benefits to them of an Impairment EvaluationSending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointmentObtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment EvaluationSchedule the IE, where in-person or over the phoneLook for opportunities to engage claimants regarding PCM Home Care services when appropriateThe typical base pay range for this role is USD $56,160 - $76,960 per year.Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.Available Benefits IncludeMedicalDentalVision401(k)Company Paid Short Term DisabilityFlexible Spending Account (FSA)Health Savings Account (HSA)Paid Time OffVoluntary BenefitsPlease contact Mark Rainey II at or at [e-mail] today to learn more about our opportunities where you can make a difference in your own career!Professional Case Management is an Equal Opportunity Employer.