Outreach Help Center Representative

Act for Health, Inc; Colorado; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) seeks compassionate call center professionals to assist seniors by answering inbound calls and making outbound outreach. You will guide clients through program eligibility, offer help with benefits navigation, and strive to deliver outstanding customer experiences in every interaction.

The role emphasizes empathy, patience, and strong communication to improve satisfaction.

Qualifications

• High school diploma or GED required.
• A minimum of two years' customer service experience preferably in healthcare setting preferred.
• Previous experience working in a call center preferred.
• Excellent customer service skills
• Excellent verbal communication skills; showing proper phone etiquette.
• Data Entry
• Attention to detail
• Maintains professionalism in any situation
• Ability to multi-task

Responsibilities

• Obtain client information by making outbound calls and answering inbound telephone calls.
• Determine further contact required to the customer by comparing client information to different program eligibility requirements.
• Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplish objectives and organization mission by completing related skills

Skills

Customer service

Verbal communication

Phone etiquette

Data Entry

Attention to detail

Professionalism

Multi-tasking

Education

High school diploma or GED

Job description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Responsible for answering inbound calls and making outbound calls to known prospects with the intent to provide help and advice. The position works with seniors and must have strong empathy and patience while being able to maintain control of the conversation. The position is highly consultative with a focus on customer service, customer experience and customer satisfaction.

Qualifications

• High school diploma or GED required
• A minimum of two years' customer service experience preferably in healthcare setting preferred.
• Previous experience working in a call center preferred.
• Excellent customer service skills
• Excellent verbal communication skills; showing proper phone etiquette.
• Data Entry
• Attention to detail
• Maintains professionalism in any situation
• Ability to multi-task

Essential Functions/Areas of Accountability

• Obtain client information by making outbound calls and answering inbound telephone calls.
• Determine further contact required to the customer by comparing client information to different program eligibility requirements.
• Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplish objectives and organization mission by completing related skills

The typical base pay range for this role is USD $36,400 - $54,080 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Available Benefits

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer.

At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments - the home. We believe that aligning genuine, caring team members with this purpose is life-changing for clients, customers, and teammates alike. And its our goal to consistently stretch ourselves - and the organization - to ensure we're always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation's premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).