Senior Help Desk & Benefits Advocate

Professional Case Management (PCM); Oak Ridge (TN); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking a Help Desk Center Representative III to support our Home Care, Clinical Research, Impairments, or Catastrophic Care divisions. You will answer inbound calls, conduct outbound outreach, and advise clients to secure benefits and services.

The role requires empathy, excellent communication, data entry accuracy, and the ability to multi-task while following program guidelines (EEOICPA/RECA).

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience, healthcare setting preferred.
• 3+ years of outbound calling/sales experience.
• Strong knowledge of EEOICPA/RECA programs.
• Excellent customer service and verbal communication skills.
• Data entry accuracy and attention to detail.
• Ability to multi-task and maintain professionalism.

Responsibilities

• Assist former workers navigating EEOICPA/RECA to obtain benefits.
• Assess clients' needs to determine eligibility for a DOL White Card.
• Connect workers with community resources and advocates when needed.
• Advocate for clients to resolve issues and access benefits.
• Obtain client information via outbound and inbound calls.
• Maintain quality results by adhering to standards and guidelines.
• Support onboarding and training of new representatives.
• Meet or exceed referral targets from calls.

Skills

Customer service

Verbal communication

Data entry

Attention to detail

Multi-tasking

Empathy

Education

High school diploma or GED

Job description

Professional Case Management (PCM) is seeking a Help Desk Center Representative III to support our Home Care, Clinical Research, Impairments, or Catastrophic Care divisions. You will answer inbound calls, conduct outbound outreach, and advise clients to secure benefits and services.

The role requires empathy, excellent communication, data entry accuracy, and the ability to multi-task while following program guidelines (EEOICPA/RECA).