Outreach Help Center Representative

Professional Case Management; Colorado; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking a customer focused professional to support seniors by handling inbound and outbound calls, guiding them through program options and benefits in our Home Care, Clinical Research, Impairments, or Catastrophic Care divisions.

The role emphasizes empathy, clear communication, and high-quality customer service, with a typical base pay range of USD 36,400 to 54,080 per year, depending on location, experience and market factors.

Qualifications

• High school diploma or GED required.
• Two years’ customer service experience preferably in healthcare.
• Previous experience working in a call center preferred.
• Excellent customer service skills.
• Excellent verbal communication skills; proper phone etiquette.
• Data entry.
• Attention to detail.
• Maintains professionalism in any situation.

Responsibilities

• Obtain client information by outbound and inbound calls.
• Determine further contact required by comparing client information to program eligibility.
• Help guide customers on navigating government programs to obtain financial and health benefits.
• Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
• Accomplish objectives and support the organization mission by completing related skills.

Skills

Customer service

Empathy

Communication

Data entry

Multi-tasking

Call center experience

Attention to detail

Education

High school diploma or GED

Job description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

Responsible for answering inbound calls and making outbound calls to known prospects with the intent to provide help and advice. The position works with seniors and must have strong empathy and patience while being able to maintain control of the conversation. The position is highly consultative with a focus on customer service, customer experience and customer satisfaction.

Qualifications

• High school diploma or GED required
• A minimum of two years’ customer service experience preferably in healthcare setting preferred.
• Previous experience working in a call center preferred.
• Excellent customer service skills
• Excellent verbal communication skills; showing proper phone etiquette.
• Data Entry
• Attention to detail
• Maintains professionalism in any situation
• Ability to multi-task

Essential Functions/Areas Of Accountability

• Obtain client information by making outbound calls and answering inbound telephone calls.
• Determine further contact required to the customer by comparing client information to different program eligibility requirements.
• Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplish objectives and organization mission by completing related skills

The typical base pay range for this role is USD $36,400 - $54,080 per year.

Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer.