Impactful Veterinary Front Desk & Client Services (4/10)

Animal-Care-Center-Veterinary-Clinic; Salem (OR); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

EAP

401k with company match

Paid time off

Job summary

Animal Care Center Veterinary Clinic in Salem, OR seeks a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support pet owners with information about services. You will handle phones, check-ins, and payments in a fast-paced, team-focused environment.

The role emphasizes compassionate service, strong organization, and the ability to stay calm during busy periods while delivering excellent client experiences.

Qualifications

• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Experience with veterinary practice management software.
• Exceptional verbal and written communication skills.
• Provide compassionate, professional service to clients in routine and sensitive situations.
• Strong organizational and time-management skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow for efficient operations.
• Handle multi-line phones and in-person client interactions.
• Process transactions and assist clients with payment handling.
• Provide information about services and support clients throughout visits.

Skills

Front-desk experience

Multi-line phone system

Practice management software

Verbal and written communication

Compassionate customer service

Organization and time management

Appointment scheduling

Payment processing

Team player

Calm under pressure

Job description

Animal Care Center Veterinary Clinic in Salem, OR seeks a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support pet owners with information about services. You will handle phones, check-ins, and payments in a fast-paced, team-focused environment.

The role emphasizes compassionate service, strong organization, and the ability to stay calm during busy periods while delivering excellent client experiences.