Veterinary Receptionist / Client Service Representative

Animal Care Center Veterinary Clinic; Salem (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Animal Care Center Veterinary Clinic in Salem, OR is seeking an outgoing Client Service Representative to greet clients, manage appointments, handle a multi-line phone system and payments, and support the team with compassionate service.

This full-time role with a 4/10 schedule offers benefits including medical/dental/vision, 401k, paid time off, and opportunities to grow in a busy, customer-focused veterinary practice.

Qualifications

• Front desk experience in healthcare or veterinary settings.
• Ability to manage a multi-line phone system and assist in-person clients.
• Proficient with veterinary practice management software.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to process payments accurately and maintain records.

Responsibilities

• Welcome clients and build trust with compassionate service.
• Schedule and coordinate appointments and patient flow.
• Answer multi-line phone and assist in-person clients.
• Process transactions and maintain financial records.
• Collaborate with the team to support front-desk operations.

Skills

Front desk experience

Multi-line phone handling

Appointment scheduling

Billing and payments

Excellent communication

Team collaboration

Compassionate customer service

Tools

Practice management software

Job description

Veterinary Receptionist / Client Service Representative

Salem, OR

Animal Care Center Veterinary Clinic is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $19 - $22 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Monday through Friday. No Weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Animal Care Center Veterinary Clinic is a trusted and beloved four-doctor veterinary practice serving the community in Salem, Oregon. With a team of experienced veterinarians and compassionate staff, they provide personalized care and attention to each furry patient that comes through their doors. From routine wellness exams to advanced surgical procedures, Animal Care Center Veterinary Clinic is dedicated to promoting the health and well-being of pets while nurturing strong bonds with their owners. Their commitment to excellence and unwavering dedication to animal welfare make them a cornerstone of pet care in the local area.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19 - $22 USD

Animal Care Center VC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.