Impactful Social Services Programs Manager

DC Government; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

DC Government seeks a Program Manager within the Department of Human Services, Economic Security Administration, Child Care Services Division. The role oversees initial certification and recertification for TANF, SNAP, MA, and related programs, ensuring timely processing and uniform service delivery.

Responsibilities include supervising staff, coordinating with collateral units, and implementing agency policies while maintaining high-quality customer service.

Qualifications

• Degree in Behavioral or Social Science or related field; or equivalent combination of education and experience.
• Specialized experience includes supervising staff, leadership, and developing or implementing policies in social/human services.

Responsibilities

• Plans and monitors workflow to align with new regulations and demographics for timely processing.
• Supervises staff, ensures quality customer service, and enforces consistent interpretation of agency policies.

Skills

Staff supervision

Leadership

Policy development

Education

Behavioral or Social Science degree

Job description

DC Government seeks a Program Manager within the Department of Human Services, Economic Security Administration, Child Care Services Division. The role oversees initial certification and recertification for TANF, SNAP, MA, and related programs, ensuring timely processing and uniform service delivery.

Responsibilities include supervising staff, coordinating with collateral units, and implementing agency policies while maintaining high-quality customer service.