Social Svcs. Program Manager

DC Government; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

DC Government seeks a Program Manager within the Department of Human Services, Economic Security Administration, Child Care Services Division. The role oversees initial certification and recertification for TANF, SNAP, MA, and related programs, ensuring timely processing and uniform service delivery.

Responsibilities include supervising staff, coordinating with collateral units, and implementing agency policies while maintaining high-quality customer service.

Qualifications

• Degree in Behavioral or Social Science or related field; or equivalent combination of education and experience.
• Specialized experience includes supervising staff, leadership, and developing or implementing policies in social/human services.

Responsibilities

• Plans and monitors workflow to align with new regulations and demographics for timely processing.
• Supervises staff, ensures quality customer service, and enforces consistent interpretation of agency policies.

Skills

Staff supervision

Leadership

Policy development

Education

Behavioral or Social Science degree

Job description

The mission of the D.C. Department of Human Services is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. This position is located in the Department of Human Services (DHS), Economic Security Administration (ESA), Child Care Services Division (CCSD). ESA is responsible for administering public assistance programs in the District of Columbia, including Temporary Assistant for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP) (formerly Food Stamps (FS)), Medical Assistance (MA) and General Assistance for Children (GAC).

The incumbent serves as the Program Manager and is responsible for directing the engagement of the initial certification and recertification for all public assistance programs including TANF, SNAP General Assistance, Medical Assistance, Interim Disability Assistance, Refugee Assistance and Subsidized Child Care etc.

Duties and Responsibilities

Incumbent plans and monitors the flow of the work based on new regulations, changing economic conditions, demographic changes in area population and adherence to the current business processes to ensure timely processing. Coordinates the activities of the section with those of the collateral units to minimize worker-customer-community problems and ensures uniform delivery of services. Monitors the consistency of proper scanning of documents utilizing the current process.

Supervises several subordinate staff and executes the full range of supervisory functions for section staff through subordinate supervisors. Reviews and evaluates work of subordinates to ensure that goals are met including the provision of quality customer service and that the quality of work is maintained. Implements agency policies and procedures and ensures uniform interpretation. Recommends new procedures and methods of operations to the Social Service Program Manager for the expedient and efficient functioning of the various units within the service center.

Qualifications and Education

Degree:Behavioral or Social Science; or related disciplines appropriate to the position; or,combination of education and experiencethat provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field; or,four (4) yearsof appropriate experiencethat demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

And

Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicant with particular knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience includes experience in supervision of staff, leadership, implementation and development of policy and procedures in a social services and/or human services environment. To be creditable, applicants must have one (1) yearof specialized experience equivalent to at least the next lower gradelevel in the normal line of progression.

Licenses and Certifications

N/A

Working Conditions/Environment

The work is primarily performed in the normal office setting.

Other Significant Facts

Tour of Duty: Monday-Friday, 8:15 a.m. - 4:45 p.m.

Pay Plan, Series and Grade: MS-0101-13

Promotion Potential: None

Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.

Duration of Appointment: Management Supervisory Service (MSS) At-Will

MSS At-Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

Position Designation: This position has been deemed Security Sensitiveunder the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.

Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.

Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.

Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.

Carry or wear their official District government ID card during the period of the declared emergency, if not teleworking.

Residency Preference: When claiming residency preference, you are required and must agree in writing to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona fide Districts residency for the seven-year (7 year) period will result in forfeiture of employment.

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex,pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.