Benefits Programs Supervisor | SNAP, TANF & Medicaid Leader

City-of-Richmond,-Va; Richmond (VA); On-site; USD 69,000 - 89,000; Full time

Job summary

The City of Richmond Department of Social Services is seeking a Benefit Programs Supervisor to lead a team of Benefit Program Specialists delivering eligibility and case management for SNAP, Medicaid, TANF, and related programs. The role emphasizes supervision, training, and performance management to ensure accurate service delivery to City residents.

The position requires a bachelor’s degree in a human services field and six or more years of relevant experience in public assistance programs;

Qualifications

• Bachelor's degree in human services, social work, or a related field.
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Responsibilities

• Supervise and provide ongoing training to a team of Benefit Program Specialists who assist City of Richmond residents with SNAP, Medicaid, General Relief, TANF and ABD.
• Provide training and development activities to new staff and assess performance regularly.
• Review and analyze case activity for policy compliance and payment accuracy.
• Oversee case-processing, case management, and service delivery by employees.
• Coach and mentor employees and document performance.
• Participate in the hiring process for staff.
• Research case histories and authorize actions while maintaining statistical data.
• Act as liaison to external and internal organizations and the public.
• Compile and analyze management reports on workload and performance standards.
• Ensure quality customer service.
• Participate in Mass Care Center operations during incidents or emergencies as needed.
• City of Richmond Department of Social Services employees are essential personnel may be required to work during inclement weather and declared emergencies.

Skills

Supervisory leadership

Coaching

Training

Customer service

Analytical skills

Communication

Education

Bachelor's degree

Job description

The City of Richmond Department of Social Services is seeking a Benefit Programs Supervisor to lead a team of Benefit Program Specialists delivering eligibility and case management for SNAP, Medicaid, TANF, and related programs. The role emphasizes supervision, training, and performance management to ensure accurate service delivery to City residents.

The position requires a bachelor’s degree in a human services field and six or more years of relevant experience in public assistance programs;