Impactful Retail Supervisor – Store & Donations

Goodwill Industries of Southeastern Wisconsin, Inc.; Joliet (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill Industries of Southeastern Wisconsin, Inc. is seeking a Retail Supervisor to assist with supervision of store and donation center operations.

The role motivates the team to meet customer satisfaction and production standards while supporting merchandising and coaching engaging customer interactions. You will help manage scheduling, ensure POS coverage, uphold safety, oversee loss prevention, and train staff to deliver a positive, efficient shopping experience.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule with a minimum two closing shifts per week and every other weekend.
• Must have working phone for communication accessibility.

Responsibilities

• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities.
• Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Technical Skill: Basic knowledge of discipline's procedures and methods. Understands and applies the fundamentals of customer service.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
• Maximize the value of all donated goods and maintain production and store environment standards.
• Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• Support the training and coaching of all employees to reach their potential as highly productive and collaborative team members. Oversee that there is adequate coverage at POS and in donations.
• Assist with hiring process of associates; complete phone screens and training as needed.
• Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately complete data entry of required reports on time. Share leadership insight or concerns found in report data or other documentation.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to increase customer service and protect assets.
• Responsible for completing other duties/responsibilities as assigned.

Job description

Goodwill Industries of Southeastern Wisconsin, Inc. is seeking a Retail Supervisor to assist with supervision of store and donation center operations.

The role motivates the team to meet customer satisfaction and production standards while supporting merchandising and coaching engaging customer interactions. You will help manage scheduling, ensure POS coverage, uphold safety, oversee loss prevention, and train staff to deliver a positive, efficient shopping experience.