Retail Store Supervisor - Flexible Hours, Customer Focus

Goodwill Greater Milwaukee & Chicago; Brookfield (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago seeks a Retail Supervisor to help lead store and donation center operations, motivate the team, and ensure customer satisfaction and production standards are met to achieve revenue goals.

The role emphasizes supervising, training, maintaining safety, handling POS coverage, loss prevention, and coordinating merchandise flow, with required forklift certification and flexible evening/weekend shifts.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule with at least two closing shifts per week and every other weekend.
• Must have working phone for communication accessibility.

Responsibilities

• Project and Change Management: plans and manages own work to complete routine responsibilities.
• Problem Solving: performs under close supervision with detailed instructions for non-routine tasks.
• Technical Skill: applies fundamentals of customer service and responds to routine requests.
• Community Engagement: represents Goodwill in the wider community and participates in volunteer opportunities.
• Maximize the value of donated goods and maintain store environment standards.
• Coordinate rotation of goods to ensure continuous flow of new merchandise.
• Support training and coaching to maximize productivity and coverage at POS and donations.

Skills

Customer Focus

Values Differences

Communicates Effectively

Situational Adaptability

Drives Results

Ensures Accountability

Tools

Forklift Certification

Job description

Goodwill Greater Milwaukee & Chicago seeks a Retail Supervisor to help lead store and donation center operations, motivate the team, and ensure customer satisfaction and production standards are met to achieve revenue goals.

The role emphasizes supervising, training, maintaining safety, handling POS coverage, loss prevention, and coordinating merchandise flow, with required forklift certification and flexible evening/weekend shifts.