Impactful Refugee Case Manager — On-site

Bethany; Memphis (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

403(b) retirement plan

Generous paid time off

Education reimbursement

Wellness program

Professional development

Job summary

Bethany Christian Services invites applications for a Refugee Case Manager role based in Memphis, TN. The position involves culturally sensitive case management for refugee clients from arrival through the defined process, ensuring records and services align with partner requirements and program handbooks.

You will collaborate with Bethany staff, maintain confidentiality, and participate in ongoing training and community outreach.

Qualifications

• Bachelor’s degree in Behavioral Sciences, Human Services, or related field.
• Experience in child welfare or case management preferred.
• Bilingual abilities in English and other languages for refugee resettlement preferred.
• Strong cross-cultural communication skills.
• Excellent verbal and written communication.
• Team player with strong collaboration.
• Willing to work flexible hours including evenings and weekends.
• Must have valid driver’s license and 3 years US driving experience.
• Pass criminal history and MVR checks.
• Commitment to agency faith, mission, and unity.
• Ability to maintain confidentiality.

Responsibilities

• Provide culturally sensitive case management to refugee clients from arrival to U.S.
• Maintain up-to-date client records per partner requirements and DoS guidelines.
• Ensure service delivery per handbook and contracts.
• Complete paperwork within contract timelines.
• Attend weekly meetings with supervisor to review cases and plans.
• Coordinate with Bethany staff to align services for clients.
• Stay informed on refugee issues through reading, seminars, and involvement.
• Refer clients to community resources as needed.
• On-call duties outside normal hours and weekends.
• Support volunteers with information and training.
• Provide transportation to clients as needed.
• Stay compliant with agency, federal, and state requirements.
• May participate in Bethany events.
• Perform other duties as assigned.

Skills

Cross-cultural communication

Verbal and written communication

Team player

Crisis intervention

Confidentiality

Flexible schedule

Driving eligibility

Bilingual capability

Education

Bachelor’s degree in Behavioral Sciences / Human Services

Job description

Bethany Christian Services invites applications for a Refugee Case Manager role based in Memphis, TN. The position involves culturally sensitive case management for refugee clients from arrival through the defined process, ensuring records and services align with partner requirements and program handbooks.

You will collaborate with Bethany staff, maintain confidentiality, and participate in ongoing training and community outreach.