Refugee Case Manager

Bethany; Memphis (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

403(b) retirement plan

Generous paid time off

Education reimbursement

Wellness program

Professional development

Job summary

Bethany Christian Services invites applications for a Refugee Case Manager role based in Memphis, TN. The position involves culturally sensitive case management for refugee clients from arrival through the defined process, ensuring records and services align with partner requirements and program handbooks.

You will collaborate with Bethany staff, maintain confidentiality, and participate in ongoing training and community outreach.

Qualifications

• Bachelor’s degree in Behavioral Sciences, Human Services, or related field.
• Experience in child welfare or case management preferred.
• Bilingual abilities in English and other languages for refugee resettlement preferred.
• Strong cross-cultural communication skills.
• Excellent verbal and written communication.
• Team player with strong collaboration.
• Willing to work flexible hours including evenings and weekends.
• Must have valid driver’s license and 3 years US driving experience.
• Pass criminal history and MVR checks.
• Commitment to agency faith, mission, and unity.
• Ability to maintain confidentiality.

Responsibilities

• Provide culturally sensitive case management to refugee clients from arrival to U.S.
• Maintain up-to-date client records per partner requirements and DoS guidelines.
• Ensure service delivery per handbook and contracts.
• Complete paperwork within contract timelines.
• Attend weekly meetings with supervisor to review cases and plans.
• Coordinate with Bethany staff to align services for clients.
• Stay informed on refugee issues through reading, seminars, and involvement.
• Refer clients to community resources as needed.
• On-call duties outside normal hours and weekends.
• Support volunteers with information and training.
• Provide transportation to clients as needed.
• Stay compliant with agency, federal, and state requirements.
• May participate in Bethany events.
• Perform other duties as assigned.

Skills

Cross-cultural communication

Verbal and written communication

Team player

Crisis intervention

Confidentiality

Flexible schedule

Driving eligibility

Bilingual capability

Education

Bachelor’s degree in Behavioral Sciences / Human Services

Job description

Job Category: Social Services - Refugee & Immigrant Program

Requisition Number: REFUG001781

• Full-Time
• On-site

Locations

Showing 1 location

TN-Memphis
Memphis, TN 38112, USA

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Refugee Case Manager, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival to the United States;
• Maintain up-to-date information in client files as required by partner organizations and Department of State;
• Ensure delivery of services as described in partner organizations’ handbook and contractual agreement;
• Complete paperwork within appropriate time frames based on contract guidelines;
• Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
• Collaborate effectively with the appropriate internal staff within Bethany programs to coordinate the services for the clients enrolled in their programs as well;
• Develop and maintain understanding of current refugee issues through personal reading, attendance at related seminars, participation in related task forces and committees, and personal involvement with refugees;
• Keep abreast of community resources and refer clients for support, as needed;
• Must be willing to complete on call duties that include time outside normal business hours and weekends;
• Support volunteers from local community groups by providing information and training, as needed;
• Provide transportation to clients, as needed;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor’s level degree in Behavioral Sciences, Human Services, or a Social Services field from an accredited college;
• Child welfare and/or case management experience is strongly preferred;
• Bilingual: English/Arabic, French, Kinyarwanda, Swahili or other indigenous languages for Refugee Resettlement and English/Dari, Farsi, Pashto, or other applicable languages for Afghan program, preferred;
• Prior work experience with serving refugees, preferred;
• Sensitivity in communicating and developing cross-cultural relationships;
• Excellent verbal and written communication skills;
• Must be a team player and highly collaborative;
• Demonstrated clinical, therapeutic, and crisis intervention skills;
• Ability to work independently and exercise a high level of confidentiality;
• Must be willing and able to work a flexible schedule which may include evening airport arrivals and weekend home visits, when necessary;
• Commitment to goals of refugee resettlement, co-sponsorship, and the program mission;
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the United States to operate a vehicle on behalf of Bethany;
• Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.