Impactful Quality Improvement Specialist – Compliance & CQI

Thompson Child & Family Focus - A Child's Place Program; Matthews (NC); On-site; USD 56,000 - 61,000; Full time

Benefits offered by this job

3 weeks PTO

10 holidays

Health insurance

Dental insurance

Vision insurance

Short-Term Disability

Long-Term Disability

Life insurance

401K Match

Education Reimbursement

Referral Bonus

Public Service Loan Forgiveness (FAFSA

State loan repayment program

Volunteer time off

EAP services

Mileage reimbursement

iPhone and laptop provided

Growth opportunities

Job summary

Thompson Child & Family Focus - A Child's Place Program is seeking a Quality Improvement Specialist to support programs in maintaining COA accreditation and internal/external quality initiatives. The role focuses on compliance, policy updates, and cross-department CQI communications.

You will develop CQI forms, prepare monitoring reports, and assist with audits, while collaborating with leadership and staff to drive continuous improvement across programs serving children and families in North

Qualifications

• Bachelor’s degree required.
• Minimum 3 years’ behavioral health/human service experience.
• Valid North Carolina driver license.
• Knowledge of Medicaid standards, NC Managed Care, CQI, and regulatory compliance.
• Experience with investigations of grievances; Joint Commission accreditation knowledge preferred.
• Excellent MS Office skills.

Responsibilities

• Ensure compliance with COA standards and surveys.
• Assist organization-wide policy updates and distribution.
• Develop CQI forms for cross-department communication.
• Create reports and notices for the agency.
• Attend and facilitate CQI team meetings and trainings.
• Conduct internal monitoring and audits; follow-up on corrective actions.

Skills

Behavioral health experience

Time management

Verbal communication

Written communication

Analytical thinking

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Outlook

PowerPoint

Excel

Job description

Thompson Child & Family Focus - A Child's Place Program is seeking a Quality Improvement Specialist to support programs in maintaining COA accreditation and internal/external quality initiatives. The role focuses on compliance, policy updates, and cross-department CQI communications.

You will develop CQI forms, prepare monitoring reports, and assist with audits, while collaborating with leadership and staff to drive continuous improvement across programs serving children and families in North