Quality Assurance & Compliance Partner, Child Welfare

Our Community Our Kids; Allen (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Our Community Our Kids is seeking an Internal Quality & Compliance Specialist to provide comprehensive compliance oversight and QA support across permanency programs. You will serve as the primary compliance partner for designated areas and monitor child safety, case quality, placement documentation, and regulatory compliance.

The role requires deep knowledge of IMPACT and CLASS systems, regulatory standards, and agency expectations, plus collaboration with multiple departments to improve

Qualifications

• Bachelor’s Degree; or equivalent relevant professional experience sufficient to perform the essential functions of the position.
• Two or more year’s experience in child protective services, project management, data collection, policy development or related work
• Experience utilizing IMPACT; additional experience with CLASS preferred
• Competence reviewing, interpreting, and summarizing case records, investigative reports, and compliance documentation
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Experience managing multiple priorities and meeting time-sensitive deadlines
• Strong verbal and written communication skills
• Experience collaborating across departments and with external stakeholders preferred

Responsibilities

• Serve as the primary compliance resource and subject matter expert for assigned permanency programs, providing guidance on agency policies, regulatory requirements, and quality standards.
• Monitor and support compliance through case reviews, record reviews, and program assessments to identify risks, trends, and opportunities for improvement.
• Assist program staff in ensuring the completion, accuracy, and timely upload of required placement paperwork and other compliance-related documentation.
• Conduct reviews of case documentation, records, and program activities to identify compliance risks and areas of improvement.
• Analyze trends, prepare reports, and communicate findings to leadership and program staff.
• Provide consultation, technical assistance, and guidance to assigned programs regarding compliance and child safety standards.
• Collaborate with internal departments to support quality improvement and ensure timely resolution of compliance concerns.
• Maintain accurate records, complete assigned projects, and response to time-sensitive requests.

Skills

Analytical skills

Strong communication

Attention to detail

Time management

Cross-department collaboration

Confidentiality

Education

Bachelor’s Degree or equivalent

Tools

IMPACT

CLASS

Microsoft Excel

Job description

Our Community Our Kids is seeking an Internal Quality & Compliance Specialist to provide comprehensive compliance oversight and QA support across permanency programs. You will serve as the primary compliance partner for designated areas and monitor child safety, case quality, placement documentation, and regulatory compliance.

The role requires deep knowledge of IMPACT and CLASS systems, regulatory standards, and agency expectations, plus collaboration with multiple departments to improve