Impactful Public Assistance Eligibility Specialist

RAMPQuest; Noblesville (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Knowledge Services in Noblesville, Indiana is seeking an Eligibility Specialist for the Division of Family Resources (DFR) to assist in processing applications for public assistance such as TANF, SNAP and Medicaid. The role involves data collection, verification, and data entry, with a typical 37.5-hour work week and a starting pay of $18.00 per hour.

The position requires strong organizational and customer service skills, familiarity with state policies, and possibly prior case management

Qualifications

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs.
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Organized

Analytical

Written and verbal skills

Customer service

Independent worker

Case management

Education

Bachelor or Associate in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Data entry

Job description

Knowledge Services in Noblesville, Indiana is seeking an Eligibility Specialist for the Division of Family Resources (DFR) to assist in processing applications for public assistance such as TANF, SNAP and Medicaid. The role involves data collection, verification, and data entry, with a typical 37.5-hour work week and a starting pay of $18.00 per hour.

The position requires strong organizational and customer service skills, familiarity with state policies, and possibly prior case management