Impactful Operations & Inventory Coordinator

Wallenius Wilhelmsen group; Baltimore (MD); On-site; USD 43,200 - 52,800; Full time

Job summary

Wallenius Wilhelmsen in Baltimore is seeking an Operations Coordinator for Keen Baltimore who will serve as the local liaison between customers and the operations team, monitoring account activities and ensuring client needs are met.

The role involves opening, closing and reconciling work orders, tracking shipments and inventory, coordinating with manufacturing and logistics partners, and generating reports for management.

Qualifications

• Three years’ experience in customer service and inventory control preferred.
• Strong written and verbal communication skills are required to interface with customers and employees.
• Basic math skills are required.
• Must have strong organizational skills, the ability to multi-task and be able to work in a fast-paced environment.
• Must be proficient at an intermediate level in MS Excel and have a working knowledge of MS Windows and Word.

Responsibilities

• Responds to customer service inquiries concerning account activities, priorities, and status.
• Opens, closes, and reconciles production workorders.
• Prioritizes and assigns workorders for completion to appropriate employees.
• Verifies shipments, vehicle movement and inventory.
• Coordinates account activities, priorities, and status with manufacturing personnel and third‑party logistics provider.
• Tracks inbound parts and equipment and forecasts incoming volume.
• Maintains equipment inventory, tracking, location, status, organization, and billing systems.
• Enters product receipts and picks into inventory management system; verifies accuracy of information.
• Performs reporting and analyzes results to management and customer.
• Cross‑trains and performs other administrative functions to include dispatching of parts/equipment and printing BOLs.

Skills

Customer service

Inventory control

MS Excel

MS Windows

MS Word

Tools

MS Excel

MS Windows

MS Word

Job description

Wallenius Wilhelmsen in Baltimore is seeking an Operations Coordinator for Keen Baltimore who will serve as the local liaison between customers and the operations team, monitoring account activities and ensuring client needs are met.

The role involves opening, closing and reconciling work orders, tracking shipments and inventory, coordinating with manufacturing and logistics partners, and generating reports for management.