Operations Coordinator

Wallenius Wilhelmsen group; Baltimore (MD); On-site; USD 43,200 - 52,800; Full time

Job summary

Wallenius Wilhelmsen in Baltimore is seeking an Operations Coordinator for Keen Baltimore who will serve as the local liaison between customers and the operations team, monitoring account activities and ensuring client needs are met.

The role involves opening, closing and reconciling work orders, tracking shipments and inventory, coordinating with manufacturing and logistics partners, and generating reports for management.

Qualifications

• Three years’ experience in customer service and inventory control preferred.
• Strong written and verbal communication skills are required to interface with customers and employees.
• Basic math skills are required.
• Must have strong organizational skills, the ability to multi-task and be able to work in a fast-paced environment.
• Must be proficient at an intermediate level in MS Excel and have a working knowledge of MS Windows and Word.

Responsibilities

• Responds to customer service inquiries concerning account activities, priorities, and status.
• Opens, closes, and reconciles production workorders.
• Prioritizes and assigns workorders for completion to appropriate employees.
• Verifies shipments, vehicle movement and inventory.
• Coordinates account activities, priorities, and status with manufacturing personnel and third‑party logistics provider.
• Tracks inbound parts and equipment and forecasts incoming volume.
• Maintains equipment inventory, tracking, location, status, organization, and billing systems.
• Enters product receipts and picks into inventory management system; verifies accuracy of information.
• Performs reporting and analyzes results to management and customer.
• Cross‑trains and performs other administrative functions to include dispatching of parts/equipment and printing BOLs.

Skills

Customer service

Inventory control

MS Excel

MS Windows

MS Word

Tools

MS Excel

MS Windows

MS Word

Job description

Overview

Operations Coordinator – Keen Baltimore

The Operation Coordinator is the Keen Baltimore representative working with our customers and operations team. This role is to monitor and communicate account activities and ensure customer needs are met.

Starting salary is $48,000 depending on experience.

Job Description

• Responds to customer service inquiries concerning account activities, priorities, and status.
• Opens, closes, and reconciles production workorders.
• Prioritizes and assigns workorders for completion to appropriate employees.
• Verifies shipments, vehicle movement and inventory.
• Coordinates account activities, priorities, and status with manufacturing personnel and third‑party logistics provider.
• Tracks inbound parts and equipment and forecasts incoming volume.
• Maintains equipment inventory, tracking, location, status, organization, and billing systems.
• Enters product receipts and picks into inventory management system; verifies accuracy of information.
• Performs reporting and analyzes results to management and customer.
• Cross‑trains and performs other administrative functions to include dispatching of parts/equipment and printing BOLs.

Job Requirements

• Three years’ experience in customer service and inventory control procedures preferred.
• Strong written and verbal communication skills are required to interface with customers and employees.
• Basic math skills are required.
• Must have strong organizational skills, the ability to multi‑task and be able to work in a fast‑paced environment.
• Must be proficient at an intermediate level in MS Excel and have a working knowledge of MS Windows and Word.

When You Join Us

At Wallenius Wilhelmsen, we prioritize your well‑being. Our industry‑leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well‑being, we’ve got you covered.

• Choose from a range of low‑cost health insurance options to support your well‑being including medical, dental and vision after 30 days of employment.
• Secure your financial future with an industry‑leading company‑matching 401(k) plan.
• Company paid life insurance, short‑term and long‑term disability.
• Explore career development with access to on‑the‑job training.
• Access to exclusive discounts on attractions, automotive, travel and more!

Working Conditions

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety‑first environment, ensuring all precautions are taken to protect our team in every working condition.

About Us

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end‑customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well‑known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero‑emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data‑driven, decarbonized solutions fit for the future.

Our Commitment to Equal Opportunities

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

Apply today, and let’s keep the world and your career, moving together.