Operations Analyst

Wallenius Wilhelmsen; Dundalk (MD); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Disability insurance

On-the-job training

Exclusive discounts

Job summary

Wallenius Wilhelmsen in Baltimore seeks an Operations Coordinator to bridge customers and the operations team, monitoring account activity and ensuring needs are met. This role requires strong communication, attention to detail, and hands-on inventory oversight.

Starting salary is $58,000 with standard benefits and opportunities to grow within a global logistics leader. You will handle workorders, coordinate shipments, and support data entry in inventory systems.

Qualifications

• Three years’ experience in customer service and inventory control procedures preferred.
• Strong written and verbal communication skills are required to interface with customers and employees.
• Basic math skills are required.
• Must have strong organizational skills, the ability to multi-task and be able to work in a fast-paced environment.
• Must be proficient at an Intermediate Level in MS Excel and have a working knowledge of MS Windows and Word.

Responsibilities

• Responds to customer service inquiries concerning account activities, priorities, and status.
• Opens, closes, and reconciles production workorders.
• Prioritizes and assigns workorders for completion to appropriate employees.
• Verifies shipments, vehicle movement and inventory.
• Coordinates account activities with mfg. personnel and Third-Party Logistics Provider.
• Tracks inbound parts and equipment and forecasts incoming volume.
• Maintains equipment inventory, tracking, location, status, organization, and billing systems.
• Enters product receipts and picks into inventory management system; verifies accuracy of information.
• Performs reporting and analyzes results to management and customer.
• Cross-trains and performs other administrative functions to include dispatching of parts/equipment and printing BOLs.

Skills

Customer service

Inventory control

Written communication

Verbal communication

Organization

Multitasking

MS Excel

MS Windows/Word

Tools

MS Excel

MS Windows

MS Word

Job description

Operations Coordinator – Keen Baltimore

Overview

The Operations Coordinator – Keen Baltimore is the representation working with our customers and operations team. This role is to monitor and communicate account activities and ensure customer needs are met.

Starting salary is $58,000 depending on experience.

Job Description

WHAT YOU'LL DO:

• Responds to customer service inquiries concerning account activities, priorities, and status.
• Opens, closes, and reconciles production workorders.
• prioritizes and assigns workorders for completion to appropriate employees
• Verifies shipments, vehicle movement and inventory
• Coordinates account activities, priorities, and status with mfg. personnel and Third-Party Logistics Provider.
• Tracks inbound parts and equipment and forecasts incoming volume.
• Maintains equipment inventory, tracking, location, status, organization, and billing systems.
• Enters product receipts and picks into inventory management system; verifies accuracy of information.
• Performs reporting and analyzes results to management and customer.
• Cross-trains and performs other administrative functions to include dispatching of parts/equipment and printing BOLs.

Job Requirements

WHAT YOU'LL NEED

• Three years’ experience in customer service and inventory control procedures preferred.
• Strong written and verbal communication skills are required to interface with customers and employees.
• Basic math skills are required.
• Must have strong organizational skills, the ability to multi-task and be able to work in a fast-paced environment.
• Must be proficient at an Intermediate Level in MS Excel and have a working knowledge of MS Windows and Word.

WHEN YOU JOIN US

• Choose from a range of low-cost health insurance options to support your well‑being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!

WORKING CONDITIONS

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.

About Us

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.