Operations Analyst: Inventory & Customer Support

Wallenius Wilhelmsen; Dundalk (MD); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Disability insurance

On-the-job training

Exclusive discounts

Job summary

Wallenius Wilhelmsen in Baltimore seeks an Operations Coordinator to bridge customers and the operations team, monitoring account activity and ensuring needs are met. This role requires strong communication, attention to detail, and hands-on inventory oversight.

Starting salary is $58,000 with standard benefits and opportunities to grow within a global logistics leader. You will handle workorders, coordinate shipments, and support data entry in inventory systems.

Qualifications

• Three years’ experience in customer service and inventory control procedures preferred.
• Strong written and verbal communication skills are required to interface with customers and employees.
• Basic math skills are required.
• Must have strong organizational skills, the ability to multi-task and be able to work in a fast-paced environment.
• Must be proficient at an Intermediate Level in MS Excel and have a working knowledge of MS Windows and Word.

Responsibilities

• Responds to customer service inquiries concerning account activities, priorities, and status.
• Opens, closes, and reconciles production workorders.
• Prioritizes and assigns workorders for completion to appropriate employees.
• Verifies shipments, vehicle movement and inventory.
• Coordinates account activities with mfg. personnel and Third-Party Logistics Provider.
• Tracks inbound parts and equipment and forecasts incoming volume.
• Maintains equipment inventory, tracking, location, status, organization, and billing systems.
• Enters product receipts and picks into inventory management system; verifies accuracy of information.
• Performs reporting and analyzes results to management and customer.
• Cross-trains and performs other administrative functions to include dispatching of parts/equipment and printing BOLs.

Skills

Customer service

Inventory control

Written communication

Verbal communication

Organization

Multitasking

MS Excel

MS Windows/Word

Tools

MS Excel

MS Windows

MS Word

Job description

Wallenius Wilhelmsen in Baltimore seeks an Operations Coordinator to bridge customers and the operations team, monitoring account activity and ensuring needs are met. This role requires strong communication, attention to detail, and hands-on inventory oversight.

Starting salary is $58,000 with standard benefits and opportunities to grow within a global logistics leader. You will handle workorders, coordinate shipments, and support data entry in inventory systems.