Operations Coordinator

Wallenius Wilhelmsen; Dundalk (MD); On-site; USD 40,800 - 55,200; Full time

Benefits offered by this job

Health insurance options

401(k) company matching

Company-paid life insurance

Disability insurance

On-the-job training

Exclusive discounts

Job summary

Wallenius Wilhelmsenis seeking an Operations Coordinator in Baltimore to represent the Keen Baltimore team. You will support customers and the operations group by tracking account activity, ensuring needs are met, and coordinating with manufacturing and logistics partners.

Salary starts at $48,000 and grows with experience. The role emphasizes accurate inventory management, order reconciliation, and effective communication across departments.

Qualifications

• Three years’ experience in customer service and inventory control procedures preferred.
• Strong written and verbal communication skills to interface with customers and employees.
• Basic math skills required.
• Strong organizational skills, ability to multi‑task, and ability to work in a fast‑paced environment.
• Proficiency at an intermediate level in MS Excel and working knowledge of MS Windows and Word.

Responsibilities

• Respond to customer service inquiries concerning account activities, priorities, and status.
• Open, close, and reconcile production work orders.
• Prioritize and assign work orders for completion to appropriate employees.
• Verify shipments, vehicle movement, and inventory.
• Coordinate account activities, priorities, and status with manufacturing personnel and Third-Party Logistics Provider.
• Track inbound parts and equipment and forecast incoming volume.
• Maintain equipment inventory, tracking, location, status, organization, and billing systems.
• Enter product receipts and picks into inventory management system; verify accuracy of information.
• Perform reporting and analyze results to management and customer.
• Cross‑train and perform other administrative functions including dispatching of parts/equipment and printing BOLs.

Skills

Customer service

Inventory control

Communication

Multitasking

Organizational skills

Tools

MS Excel

Job description

Operations Coordinator – Keen Baltimore

The Operations Coordinator is the Keen Baltimore representative working with our customers and operations team. This role is to monitor and communicate account activities and ensure customer needs are met.

Starting salary is $48,000 depending on experience.

Job Description

What You'll Do

• Respond to customer service inquiries concerning account activities, priorities, and status.
• Open, close, and reconcile production work orders.
• Prioritize and assign work orders for completion to appropriate employees.
• Verify shipments, vehicle movement, and inventory.
• Coordinate account activities, priorities, and status with manufacturing personnel and Third-Party Logistics Provider.
• Track inbound parts and equipment and forecast incoming volume.
• Maintain equipment inventory, tracking, location, status, organization, and billing systems.
• Enter product receipts and picks into inventory management system; verify accuracy of information.
• Perform reporting and analyze results to management and customer.
• Cross‑train and perform other administrative functions including dispatching of parts/equipment and printing BOLs.

Job Requirements

What You'll Need

• Three years’ experience in customer service and inventory control procedures preferred.
• Strong written and verbal communication skills to interface with customers and employees.
• Basic math skills required.
• Strong organizational skills, ability to multi‑task, and ability to work in a fast‑paced environment.
• Proficiency at an intermediate level in MS Excel and working knowledge of MS Windows and Word.

When You Join Us

• Choose from a range of low‑cost health insurance options to support your well‑being including medical, dental, and vision after 30 days of employment.
• Secure your financial future with an industry‑leading company‑matching 401(k) plan.
• Company‑paid life insurance, short‑term and long‑term disability.
• Explore career development with access to on‑the‑job training.
• Access to exclusive discounts on attractions, automotive, travel, and more.

Working Conditions

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles, and drafts. Safety is our top priority, and we are dedicated to fostering a safety‑first environment and ensuring all precautions are taken to protect our team in every working condition.

Equal Opportunities

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal‑opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.