Impactful Office Manager - Grants & Operations

Roof Above; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Roof Above in Charlotte, NC is seeking an Office Manager to support the Scattered Site Housing program. You will help design and implement an efficient office system, work with the finance team, and provide grant management support along with staff needs.

The role requires strong organizational skills, attention to detail, and the ability to juggle multiple tasks in a changing environment. Prior experience with office software and data integrity is valued. This is a full-time, on-site position.

Qualifications

• Knowledge of office administration.
• Ability to use a range of office software, including email, spreadsheets and databases (experience with Financial Edge a plus).
• Produce business correspondence with high accuracy.
• Maintain data accuracy in entry and records.
• Excellent interpersonal skills.
• Ability to set boundaries.
• Analytical and problem-solving skills.
• Decision-making skills.
• Attention to detail.
• Strong organizational skills.
• Ability to juggle multiple tasks and deadlines.

Responsibilities

• Communicates about our program and mission to visitors and donors.
• Assists with tenant events and vaccine clinics and holidays socials.
• Request background checks for new tenants.
• Maintains a master tenant list.
• Reviews bills and coordinates with staff to ensure accuracy.
• Submits all check requests to finance as well as invoice payments.
• Utilizes accounting system to process rental and other payments.
• Sends monthly invoices to case managers and payees and responds to invoice questions from tenants and staff.
• Maintains spreadsheet of tenant monies owed with VP of Scattered Site and assists with tenant payment plans or collection letters.
• Works with program directors and other staff to update monthly rent rolls, checking for accuracy and changes and submitting to finance when completed.
• Reconciles Inlivian payments to ensure that RA has been paid in full.
• Assist with grant management including file/document accuracy (i.e. updated incomes, leases and other required information), monthly billing and tracking payments.
• Assist staff with technology support, including working with staff to increase efficiency in file organization and storage; work on technology updates (Sharepoint, One Drive, misc.)
• Administrative support for Rapid Rehousing and Permanent Supportive Housing programs.
• Manages vehicle fleet for all Roof Above programs.
• Attends regularly scheduled fleet meetings.
• Requests monthly bus passes orders for Roof Above programs.
• Attend HMIS Administrator’s meeting and keep relevant staff informed as to changes and updates.
• Run monthly APRs and ROI reports for all programs and inform staff know about needed updates.
• Assist directors with running HMIS reports and data correction for required quarterly reporting.
• Randomly monitor HMIS files to check timeliness and provide to directors for follow up with staff.
• Other duties as assigned.

Skills

Office admin

Office software

Proofreading

Data entry

Interpersonal skills

Attention to detail

Organizational skills

Analytical thinking

Decision making

Multitasking

Tools

Financial Edge

Job description

Roof Above in Charlotte, NC is seeking an Office Manager to support the Scattered Site Housing program. You will help design and implement an efficient office system, work with the finance team, and provide grant management support along with staff needs.

The role requires strong organizational skills, attention to detail, and the ability to juggle multiple tasks in a changing environment. Prior experience with office software and data integrity is valued. This is a full-time, on-site position.