Case Manager

Roof Above; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Roof Above in Charlotte, NC is seeking a dedicated Case Manager to provide essential case management services for individuals experiencing chronic homelessness. This role requires strong organizational skills and the ability to engage clients actively in their recovery journey.

The ideal candidate will have at least three years of relevant experience and a degree in a human services field. Roof Above is committed to ensuring every individual has the opportunity for a better life.

Qualifications

• Experience with chronically homeless adults, severe mental illness, and/or substance abuse.
• Working knowledge of service organizations in Charlotte Mecklenburg area.
• Ability to work independently and collaboratively.

Responsibilities

• Provide case management services for chronically homeless individuals.
• Conduct home visits and provide treatment services.
• Assess medical needs and connect clients to resources.
• Manage participant records and develop client-centered plans.
• Assist participants in obtaining income and achieving self-sufficiency.
• Handle emergencies, conflicts, and maintain a safe environment.

Skills

Case management

Motivational interviewing

Problem-solving skills

Crisis management

Communication skills

Education

Bachelor’s or Master’s degree in a human services field

Three years case management experience

Job description

Job Details

Job Location: Charlotte, NC 28217

ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.

Position Summary

Roof Above is a leading provider of permanent supportive housing for individuals who are experiencing homelessness in the Mecklenburg area. SECU The Rise on Clanton is a permanent supportive housing program serving 88 chronically homeless men and women. Case Managers work closely with property management and tenants to assure safe housing. This position is ideally suited to an individual with strong motivation and organizational skills.

Essential Functions

• Provide case management services to help participants successfully transition from chronic homelessness to housing. Manage a case load of around 20 individuals.
• Conduct home visits with participants several times a week for the first months and provide evidence-based treatment services to assist with stabilization and transition.
• Assess medical needs and ensure that they are linked to appropriate primary care and specialty services. Follow up with the participant's medical care and pharmacy to ensure they have the necessary medication.
• Provide ongoing evaluation of any presenting psychiatric or addiction symptoms and assess the need for supportive services. Link clients to internal and external resources, including mental health and addiction services.
• Maintain program participant records, including comprehensive assessments, clinical progress notes, statistical/demographic information, and specific, achievable and measurable client-centered plans.
• Initial focus will be on assisting participant with obtaining an income in order to help them become self-sufficient as soon as possible. This may include assisting them with applying for public benefits and pursuing educational and vocational goals.
• Perform risk management duties to promote health and safety onsite. Coordinate with apartment maintenance staff when needed and assist participants in making work requests.
• Respond appropriately to resident emergencies, conflicts, and behavioral concerns or conflicts. Use crisis prevention and intervention techniques to handle acute incidents of physical and mental health crisis and aggression.
• Engage participants in their homes and in the general community.
• Assist participants in renewing their voluntary commitments in the lease and program guidelines.

Qualifications: Education, Experience, and Skills Required

• Bachelor’s or Master’s degree in a human services field OR commensurate experience in lieu of degree.
• Minimum of three years case management experience as well as past experience with chronically homeless adults, severe & persistent mental illness, and/or substance abuse.
• Experience with harm reduction principles and motivational interviewing and a demonstrated commitment to the housing first philosophy.
• Working knowledge of service/systems organizations involved in the welfare of chronically homeless people in the Charlotte Mecklenburg area.
• Ability to work independently and collaboratively with clients as well as service providers.
• Ability to handle and prioritize multiple tasks.
• Self-starter with excellent problem-solving and crisis management skills.
• Valid driver’s license and safe driving record.
• Strong verbal and written communication skills, including computer proficiency.

Working Environment

In-person presence in office required.

Individuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating negative behaviors with diverse individuals including persons with mental illness and substance use issues.

Our Values

• Heart for the Work - We choose this work and embrace a place. We practice radical compassion. We each do our unique part to end homelessness.
• Solution-Oriented - Grounding ourselves in what we know, we imagine what is possible. We are intentional about getting the right people involved and we move towards effective action. We are exhaustive in our search for solutions.
• Bring Our Best - We practice self-care, self-awareness, and safety. We recognize what we need to let go of to move forward. We exercise diligence and grit.
• Value Others - We honor the profound worth of each life and our work reflects it. We meet people where they are and approach others with genuine curiosity. We know we can’t do it alone – we are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.